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Customer reviews: Wholesale Hero B2B Pricing

Reviews (38)

Overall rating
4.1

What Merchants Think

The "Wholesale Hero B2B Pricing" app is generally well-received by merchants who appreciate its range of functions and fair pricing. Users have highlighted its usefulness for managing B2B pricing and customization, as well as the diligent and effective customer support provided, especially by a representative named Hemadri. However, there are some concerns regarding the app's reliability and occasional technical issues that have impacted its usage.

Key Strengths

  • Responsive and helpful customer support, notably from Hemadri.
  • Intuitive user interface with useful features for B2B pricing.
  • Reasonable pricing, offering good value for the services provided.
  • Effective integration with Shopify for dynamic pricing needs.

Common Concerns

  • Occasional app reliability issues and technical glitches.
  • Custom pricing features sometimes failing, especially during checkout.
  • Initial delays in addressing customer support issues.
  • Compatibility issues with certain Shopify themes and dashboards.

Final Thoughts

Overall, "Wholesale Hero B2B Pricing" is a valuable tool for businesses in need of robust B2B pricing solutions and features. While it does face some reliability challenges, the positive customer service experience and ongoing improvements suggest a promising future. Merchants appreciate the balance of functionality and support, making it a recommended app for those looking to enhance their B2B sales capabilities.

Easetic Cosmetics

Aug 06, 2024  on Shopify

The app has a good range of functions at a fair price/performance ratio. We sell cosmetic products to end consumers and offer B2B access for registered beauty salons, which can buy from us in the protected area. To be honest, I had already thought about removing the app because fonts were being loaded from Google and a CSS file was manipulating my design without me being able to influence it. Customer support put me off for a long time and didn't offer a solution. But why am I giving this a 5-star rating? A few days ago, I was contacted by support, I pointed out my dissatisfaction and the old case again and this time they took very good care of it and solved the problems for me as well as for all other customers. So in conclusion, my recommendation.

Quickbitz

Jul 09, 2024  on Shopify

App looks good, just started testing though. Customer Service on the other hand was awesome! Helped me get started straight away.

lph.yoga

May 28, 2024  on Shopify

We just downloaded and installed the Wholesale B2B and D2C pricing app for our shopify store. We had some questions on how to achieve a few things. We had a short call with Hemadri who explained things adequately and sorted out our issues quickly. Thanks Hemadri!

Baby Bloom

May 01, 2024  on Shopify

The user interface is clean and functional, though it could benefit from some enhancements to make navigation even more intuitive.

The Trent Cheese Company

Jan 24, 2024  on Shopify

24/01/2024. This app has been a rollercoaster of ups and downs. When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved. However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout. I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders. Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.

Hop Juice Growlers

Dec 05, 2023  on Shopify

Embed app in 2.0 theme Craft (Shopify Freebie) and does not show up on store front. Dashboard shows sales in Ruppes not USD.

MySEE

Nov 28, 2023  on Shopify

Just the app I am looking for! The interface is intuitive and the features are incredibly useful to our store. The support team is responsive and helpful. A big thank you to Hemadri for guiding us through! Highly recommend this app

Label Guru

Sep 06, 2023  on Shopify

First, I am not a big fan of shopify, somehow they have done great in Marketing and now charge huge amounts to have a website. I am hoping there "backend" in terms of acquiring more customers is much better. With that I was looking for an inexpensive option for dynamic pricing and table for my website. Wholesale Hero was the best, I have tried 5 before I went with them. There support is GREAT!, they made all changes that were asked. Any issues that came up was resolved within 24 hours. And the price is VERY REASONABLE. Thank you Wholesale hero, much appreciated!

karteffective

Dec 24, 2021  on Shopify

App is working as described! Also the programmer was helpful with his app and generally helpful. Use his app.

Let's Talk Hydration

Apr 27, 2021  on Shopify

I found this a really useful app for simple wholesale pricing. Easy and quick to set-up as I don't have a lot of products. Well-priced. Very good customer service when I have had questions or issues.

CLSLIGHTS

Feb 21, 2019  on Shopify

Excellent APP! With this APP, you can price every product at any exact number for each customer, this is really important to my business. More than that, they offer fantastic technical support, all my problems were solved the same day I contacted them, I would like to say thank you to the team

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