Reviews: PageSpeed & Image Optimiser

Customer reviews: PageSpeed & Image Optimiser

Reviews (53)

Overall rating

2.5

5

38
4
3

2
2

3
1

22

What Merchants Think

"PageSpeed & Image Optimiser" receives mixed reviews from merchants. While many appreciate its potential to significantly improve website speed and optimize images, there are recurring complaints about its customer support and unexpected charges. Some users have experienced dramatic improvements in their page speed scores, while others have faced technical issues and found support to be lacking.

Key Strengths

Effective in improving page speed score significantly for some users.
Offers image optimization features that are beneficial in passing core web vitals.
Some users report quick and helpful customer support.
Generally easy to use with straightforward setup.
Reasonable price for combined speed and image optimization without additional fees.

Common Concerns

Numerous complaints about unresponsive or absent customer support.
Issues with unexpected billing and unclear usage charges.
App's remnants causing issues even after uninstallation.
Compatibility problems with other apps and third-party integrations.
Reports of page speed dropping after initial improvements.

Final Thoughts

Overall, "PageSpeed & Image Optimiser" shows promise in enhancing website performance for many users, but its current reception is marred by concerns over customer support and unexpected charges. While it may be a valuable tool for website optimization, potential users should weigh these factors carefully before committing, especially if customer support is a high priority for them.

StrapHabit

Apr 18, 2025 on Shopify

Company will not reply to any messages or emails. Update: Only after I left 1-star review, the company did respond with a brief message that didn't clearly answer my question, and then asked me to change my review, but has not replied to my follow up question. I am now trying to use the compress images feature, but an error pops up that I can't read. I believe it wants to ask for more money. As others have said, I also discovered this app is charging me usage charges which are not disclosed anywhere. Update #2: I changed the review from 1 to 3 stars. Someone from the app replied to me and pointed out where the additional usage charges are displayed. I don't recall ever seeing this before, but it is there now. The app did improve the speed of my store, but the extra usage charges, bugs with compressing more than 1,000 images, and limited customer service mean it's not a 5-star app.

Repurposed

Jan 07, 2025 on Shopify

I’m not going to give them a 1-star as some did because that seems petty. The app seems to work, although I’ve been trusting their analytics to tell me that. My concern is that they have "usage charges," but I have no idea what they’re for. I searched both the FAQ and documentation for "usage," but got nothing. I sent an email asking, but never got a response. I see a number of other reviews that mention this too and, for the record, I’ve checked my junk mail folders. Because of this and the general need to cut back on paid apps, I’m uninstalling