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Customer reviews: Ownbase: Sync to TikTok Shop

Develop by Ownbase

Reviews (32)

Overall rating
4

What Merchants Think

Overall, merchants have a positive perception of "Ownbase: Sync to TikTok Shop". Many commend its user-friendly interface and efficient support team, which enables seamless syncing of products and orders between Shopify and TikTok. Users generally appreciate the time savings and operational ease it brings to their businesses.

Key Strengths

  • User-friendly interface that simplifies syncing between TikTok and Shopify.
  • Outstanding customer support, praised for quick and helpful responses.
  • Significant reduction in manual data entry work, allowing merchants to focus on marketing.
  • Reliable syncing process, ensuring products and orders are consistently updated.
  • Proactive implementation of feature requests, improving app functionality over time.

Common Concerns

  • Occasional issues with order duplication or incorrect inventory status.
  • Communication problems with TikTok impacting order fulfillment and refunds.
  • Some users experienced dissatisfaction with the cancellation process and charges.
  • Feedback for more robust functionality in certain areas.

Final Thoughts

"Ownbase: Sync to TikTok Shop" is generally well-received, with its user-friendly design and excellent customer service standing out as key highlights. While it effectively supports most merchants' needs, a few users reported specific issues with order management and app functionality. Overall, it appears to be a valuable tool for enhancing the efficiency and integration of TikTok and Shopify platforms.

FFS Beauty

Sep 04, 2024  on Shopify

Support from OwnBase has been oustanding. We have recently started work on our TikTok store and they have been amazingly quick to respond to our support queries. We have had a couple of feature requests to improve the visibility of orders in Shopify and they have been really receptive to implementing those. TikTok isnt easy but Ownbase makes it that much easier. Update - couple of months in and support continues to be really high level. Feature requests are being actioned and app is being improved at a decent cadence.

MySuppsClub

May 17, 2024  on Shopify

This App has given me so much time back and breathed new life into my business. We sell in a product category on TikTok that has many required fields and I was spending half my week just doing data entry to get our products up. With Ownbase I can cut out most of the busy work and actually focus on marketing my products. Support is great I have emailed several times now with questions and gotten very quick and professional replies. If you are selling on TikTok and need your products to upload faster or your orders/inventory to synch with Shopify stop wasting time with the native integration its horrendous. Do yourself a favor and get the free trial of this app and you'll immediately see how the subscription pays for itself 100 times over in time you will get back!

Land of Alice

May 02, 2024  on Shopify

SOOO easy to use in comparison to other integration/syncing apps! I tried 2 other before this one and was always experiencing syncing issues. Ever since getting Ownbase I haven't had any more problems! Thank you!

Laka Java

Apr 01, 2024  on Shopify

Ownbase works out-of-the-box with zero hassle. I tried 2 other apps to sync my TikTok shop and had nothing but trouble. With Ownbase I was up and running in less than an hour and everything synced up beautifully. If you're on the fence, give Ownbase a try. You won't regret it.

Viva Siempre

Mar 25, 2024  on Shopify

My customers orders were duplicated once by TikTok Shop and once by Ownbase. This charged the customer twice and we had to issue a refund.

Anime Village

Mar 25, 2024  on Shopify

Ownbase is seriously clutch! I was on the hunt for something to seamlessly move my Shopify products over to TikTok, and boom, Ownbase showed up! It's like magic - my products transfer over perfectly every time. their customer service are awesome as well, Any questions or help and they are on it instantly Highly recommend!!

AquaAnglers

Mar 21, 2024  on Shopify

Ownbase has some great features, and the idea behind it is brilliant. It's easy to use, and I love that I can update everything in one place. they have amazing customer service!

SeasonInspo

Mar 19, 2024  on Shopify

The app is very intuitive to use, once I had it set up it was smooth sailing and I didn't have to worry about it. The customer support is also 10/10 and they dealt with all my queries.

Lady Janes Chic Boutique

Mar 07, 2024  on Shopify

The support staff at Ownbase is so kind and helpful. I was struggling with getting my inventory to sync on TikTok and could not figure out why. The staff at Ownbase customer service was so patient and helpful. They got my inventory to sync and I started making sales within 30 minutes! The app itself is very easy to use to load your items onto your TikTok seller account. I wish I had know about this months ago.

SLATE

Jan 17, 2024  on Shopify

Great app, products are easy to sync and orders come into shopify with no issues. Team was quick to answer any questions I had.

DC Legacy

Jan 02, 2024  on Shopify

I have used on two different stores. If I had any issues, customer service was very quick and helpful.

Martini Trends

Dec 30, 2023  on Shopify

A lot of my products are very well in stock, as soon as I upload them they are out of stock on Tiktok Shop?? Why is this happening...

AEMBR

Dec 13, 2023  on Shopify

Due to own base not sending order fulfillment details back through to tiktokshop, the order was canceled two weeks after shipping the item and the customer was refunded. we are now out $60 plus the cost of shipping. TERRIBLE. would not recommend!

Steampunk Boutique

Nov 30, 2023  on Shopify

Very easy to use! And customer service has been amazing...if you have a Shopify site already and are looking to open a Tiktok Shop, this app will seamlessly sync your products to your TT Shop and will sync any orders from your TT Shop to Shopify. I've tried other apps to sync with my Shop but this is by far the best...and the price can't be beat!

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