Customer reviews: Ordertracker ‑ Track & Upsell

<h3>What Merchants Think</h3> <p>Merchants generally hold "Ordertracker ‑ Track & Upsell" in high regard, praising its functionality and helpful customer service. The app is valued for its ability to provide clear, real-time tracking updates, which enhances customer satisfaction and reduces inquiries. Many store owners appreciate its ease of use, intuitive design, and how well it integrates with their existing operations. The app is regarded as a valuable tool for both small-scale businesses and larger operations alike.</p> <h3>Key Strengths</h3> <ul> <li>Efficient order tracking with real-time updates</li> <li>User-friendly and intuitive interface</li> <li>Excellent customer support, particularly praised for promptness</li> <li>Easy installation and integration with Shopify</li> <li>Customizable and supports multiple carriers</li> <li>Enhances customer satisfaction and reduces inquiry load</li> <li>Provides additional upsell opportunities</li> </ul> <h3>Common Concerns</h3> <ul> <li>Occasional issues with carrier recognition and tracking accuracy</li> <li>Instances of delayed or unresponsive customer support</li> <li>Limited customization options for some users</li> <li>Reports of non-functioning features or errors</li> <li>Difficulty integrating direct tracking links in notifications</li> </ul> <h3>Final Thoughts</h3> <p>"Ordertracker ‑ Track & Upsell" is a highly recommended app for enhancing the customer experience through improved order tracking capabilities. Its strengths lie in its intuitive design, robust support options, and ability to integrate seamlessly with Shopify stores of various sizes. While some users have reported challenges with advanced customization and support responsiveness, the general consensus is that its benefits far outweigh these drawbacks, making it a valuable addition to any ecommerce operation looking to enhance order tracking and customer communication.</p>

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Reviews (157)

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What Merchants Think

Merchants generally hold "Ordertracker ‑ Track & Upsell" in high regard, praising its functionality and helpful customer service. The app is valued for its ability to provide clear, real-time tracking updates, which enhances customer satisfaction and reduces inquiries. Many store owners appreciate its ease of use, intuitive design, and how well it integrates with their existing operations. The app is regarded as a valuable tool for both small-scale businesses and larger operations alike.

Key Strengths

Efficient order tracking with real-time updates
User-friendly and intuitive interface
Excellent customer support, particularly praised for promptness
Easy installation and integration with Shopify
Customizable and supports multiple carriers
Enhances customer satisfaction and reduces inquiry load
Provides additional upsell opportunities

Common Concerns

Occasional issues with carrier recognition and tracking accuracy
Instances of delayed or unresponsive customer support
Limited customization options for some users
Reports of non-functioning features or errors
Difficulty integrating direct tracking links in notifications

Final Thoughts

"Ordertracker ‑ Track & Upsell" is a highly recommended app for enhancing the customer experience through improved order tracking capabilities. Its strengths lie in its intuitive design, robust support options, and ability to integrate seamlessly with Shopify stores of various sizes. While some users have reported challenges with advanced customization and support responsiveness, the general consensus is that its benefits far outweigh these drawbacks, making it a valuable addition to any ecommerce operation looking to enhance order tracking and customer communication.

Ksa23

Nov 06, 2024 on Shopify

Gosto muito do app , principalmente o script que coloco no botão rastrear, pois não mostra que vem da china. Recomendo!

SKEZZI

Nov 05, 2024 on Shopify

Aplicativo muito bom, rastreia todas as transportadoras e tem uma ótima interface de rastreio para o cliente! Recomendo.

Etternium

Nov 05, 2024 on Shopify

Vale a pena, instalei em minha loja e gostei, interface bem clean e fluida!

VintAge Alargadores & Piercings

Nov 05, 2024 on Shopify

Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também. Recomendo.

Brikoneo

Nov 05, 2024 on Shopify

Application sympa, fonctionne bien... Peut etre un peu plus de personnalisation et ce serait parfait !

GiftedPouch

Nov 05, 2024 on Shopify

One of the main reasons I recommend Ordertracker is its ease of use and the clarity it provides on the delivery status of orders.

my Blacin

Nov 05, 2024 on Shopify

Great App, Great customer service. thank you

CosmosEsportes

Nov 05, 2024 on Shopify

É um bom aplicativo de rastreio, me ajudou bastante

Grande-Peluche.com

Nov 05, 2024 on Shopify

Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !

Opticare Store

Nov 05, 2024 on Shopify

Great service and easy implementation

Estia Atelier

Sep 17, 2024 on Shopify

Great customer service

Norvine

Aug 04, 2024 on Shopify

Looks good. Just installed it and it looks functionning and everything OK. simple layout, nice URL generated, all good so far. Cannot complain

Sacrifice Athletics

Mar 29, 2024 on Shopify

Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.

The Stuff Box

Mar 22, 2024 on Shopify

Very helpful and quick response!

Muff Baby

Mar 20, 2024 on Shopify

Excellent service, including Chloe, she is a great person, she helped me and answered all my doubts

Moris Ofertas

Mar 14, 2024 on Shopify

I was very well attended to by Chloe and solved my problem!

ElectronicWard

Mar 01, 2024 on Shopify

im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers

Raydin

Dec 12, 2023 on Shopify

Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.

lumière & lueur

Nov 17, 2023 on Shopify

Service clients très réactif ! merci chloé

Korenai

Oct 17, 2023 on Shopify

awesome, Straight to the point & best free features