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Customer reviews: Ordersify: Automation Tags

Develop by Ordersify

Reviews (18)

Overall rating
3.1

What Merchants Think

"Ordersify: Automation Tags" is praised for its ability to automate tagging processes effectively, significantly reducing manual work. However, the app's customer support is a common point of frustration and has noticeably impacted merchant satisfaction. Despite some merchants highlighting superb support experiences, inconsistency in service remains a significant concern.

Key Strengths

  • Efficient automation of product tagging.
  • Reduces the need for manual intervention and saves time.
  • Flexible and easy to create custom tagging rules.
  • Helpful and prompt support noted by some users.
  • Enhancements and new features added based on user requests.

Common Concerns

  • Inconsistent and sometimes unresponsive customer support.
  • Issues with app functionality not being resolved in a timely manner.
  • Reliability issues reported, with glitches affecting performance.
  • Lack of communication from support regarding ongoing issues.

Final Thoughts

Overall, "Ordersify: Automation Tags" is considered a valuable tool for automating tagging tasks, streamlining e-commerce operations, and enhancing workflow efficiency on Shopify. While many merchants find it indispensable due to its powerful features, the inconsistent customer support is an area requiring attention for an improved user experience. Merchants who have consistent support experiences highly recommend it, whereas those who faced issues caution about potential support lapses.

Lilac Torus

Oct 23, 2024  on Shopify

I downloaded the free trial, it looked like it had what I needed. I asked a rep if I could use this app to tag all of my products using the body HTML, they said yep and I purchased the subscription. Now I've put all of the tags in place on the app but it is not working in Shopify. I have reached out for help, not once, not twice but thrice. White noise. Finally got a generic message back telling me to do the same thing again. I am getting rid of it. Don't bother with it. Shopify flow which is for free looks like it can do the same stuff

Mama Shack

Mar 30, 2023  on Shopify

Sometimes runs sometimes doesn't. I know apps sometimes glitch but it would help if the developers actually responded when it doesn't work. Deleted the app and went elsewhere.

Niagara Blue

Oct 30, 2021  on Shopify

This app used to be good but their support has gone down the drain. I raised an urgent issue 4 days ago as their automation stopped working. Not only it takes them ages to do anything but they even send emails saying "your issue got resolved, we are closing the ticket" without fixing anything. Very irritating. Happened already twice. I reached out 6 times meanwhile to escalate the issue, but no reaction whatsoever. Don't rely on this working for your processes and look for something else.

Cloud City Drones

Apr 19, 2021  on Shopify

Writing 3-stars because the app itself is fantastic. Where I am disappointed is the support. I have reached out with two different questions and after almost 2 weeks, still have not gotten a response.

renommés

Feb 21, 2021  on Shopify

This app is excellent and saves you a lot of time on the tasks that we did manually in the past. With this app, you can create as many tagging rules as you want only once, and from then on, don't ever worry about the tags at all. It does everything automatically for you. And the customer service is at its best, they respond in less than an hour or two, and they even enhanced their app with some new rule conditions that I needed precisely for my products. Highly recommend!

Troop London

Dec 21, 2020  on Shopify

Wonderful and useful product with helpful prompt support! highly recommended! a must-have app for all Shopify owner.

bearfruitfarm

Dec 01, 2020  on Shopify

Excelent, so far. Andy from Customer Service answered me very fast and helped me creating my rules by himself. Thank you very much. I recommend!

TopBrandSellers

Aug 02, 2020  on Shopify

I am still learning what this app can do. Having the ability to tag items automatically and to design transaction workflow, really does take a lot of the thinking out of this process for us, allowing the focus to be on other aspects of the business.

JLynnPaperCo

Aug 01, 2020  on Shopify

This is a really great app. It makes it much easier to manage my orders. I had some issues with the app functioning and they helped me to fix it.

MobileXS

May 18, 2020  on Shopify

Oredrsify is a very handy app to automatically tag your products (I have not used it for other purposes yet). We have a large product database and we add new product weekly. Having the app automatically tagging our products as they are added to shopify is awesome. Support was also great, received an answer to my query within minutes, well done.

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