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Customer reviews: Order Printer Pro: Invoice App

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (1,367)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

Photo Light Australia

Jun 04, 2025  on Shopify

Incredible app! We had it set up in 5 minutes and delivering professional invoices/receipts with ease. Wish we found this app a long time ago! Thank you!

Japanese Tools Australia

Jun 03, 2025  on Shopify

Great support, had an issue adding a payment button to the pdf and they helped me out by adding one straight away - even styled it. thanks guys!

Nasivent - Einfach Besser Atmen

Jun 02, 2025  on Shopify

Bisher gute App mit einem guten Funktionsumfang. Einzig die Anpassung der Rechnungsvorlage ist nicht einfach. Hier wäre es gut, wenn es auch B2B/B2C kombinierte Rechnungslayouts gebe, bei denen bei einem Reverse Charge Verkauf die entpsrechende VAT ID sowie der Reverse Charge Hinweis angezeigt werden. Oder bei einem Rechnungsverkauf die Bankverbindung mit angezeigt werden kann. Oder permanent mit drauf ist. Das ist noch die größte Schwäche des Programms, die Vorlagen. Praktisch wäre auch ein WYSIWYG Editior mit Bausteinen wie VAT ID, REVERSE Charge Hinweis, Bankverbindung anzeigen...Leider sind die Formulare auch so gestaltet, dass sie bei größeren Bestellungen einfach nur nach unten rutschen, anstatt eine neue Seite mit neuem Kopf mit Logo zu erzeugen. Dann fehlt mir noch die Möglichkeit, eigenes Briefpapier zu verwenden. Wenn ich die Rechnung mit LOGO speichere, dann kann ich mein Briefpapier nicht verwenden. Wenn ich das Logo weglasse, dann bekommt der Kunde eine email Rechnung ohne LOGO. Auch doof..Andere Stores lösen das so, dass man die Wahl hat, das man in emails mit Logo versenden kann und beim ausrucken ohne Logo (auf Briefpapier)...Wenn das noch umgesetzt würde, dann gibt es auch 5 Sterne....

Verkehrstechnik365

Jun 02, 2025  on Shopify

Der Support ist der Wahnsinn, in wenigen Minuten erhält man eine Rückmeldung mit passender Lösung! Die App ist einfach und super zu bedienen.

Ellie Cashman Design

Jun 01, 2025  on Shopify

Great customer service. Luis was very helpful setting up our template including some specific requests we had.

dreamwithreem

May 31, 2025  on Shopify

This app works perfectly with my needs for invoices and receipts. I deleted a competitor app because this one works so much better, and I like that I can show discounts directly on the rate for 1 item. The other app only showed the discount off the total, which doesn't allow my customer to see how much they are saving per piece. I also really do love the customer support. Very responsive and very helpful.

SmallChange

May 31, 2025  on Shopify

Great app to print all your documents. Easy to install and use. The support is really amazing. They react very fast and help you resolving all the questions and issues. Thank you Lauro from the support team!

AirsoftEire

May 30, 2025  on Shopify

Top class support! The guys get back to us in minutes and hours, not days and weeks, a great service all round.

Croma Vera Wines

May 29, 2025  on Shopify

Installed this app to help our in-store associates print packing slips for online orders for pickup. Easy installation, and my one request to technical support with a question was answered expertly the same day. The app perfectly solves our problem. The user interface is pretty intuitive. We're using the free version right now, but I will pay for a subscription when we hit the usage threshold.

Ebike-Escapes

May 28, 2025  on Shopify

Great App! We're an Electric Bicycle Shop in Southern Indiana and during our checkout process with our new riders we needed a check-off list to ensure our riders have all of the information they need before they take off on their first ride. Order Printer Pro allows us to create a customized template for our packing list to accomplish that. Their support is also very prompt!

yourfairysister

May 28, 2025  on Shopify

The support team is SO lovely, they help quickly and are really friendly. I can always count on them. Every issue I ever had they solved perfectly. I really appreciate such a service as a small business. It's like talking to friends :)

The Real Music Company

May 28, 2025  on Shopify

This app allows a nicer-looking, customisable layout for Order invoice/receipts. I can't code, and while I can manage most of the customisation, I needed help and received outstanding instant support via chat from Keanu at Order Printer Pro.

BKB Custom Gifts

May 27, 2025  on Shopify

She helped me with everything I needed. Was fully thorough and fixed what was needed. I am very appreciative of this!

Wicks & Wax

May 24, 2025  on Shopify

I installed Order Printer Pro less than 24 hours ago, and have already had the pleasure of having the support team (Lauro) create the template I need. Thank you. Edit: I have had cause to call the support group on a number of occasions now, and had excellent service and help every time. These folk know their stuff.

CT Carbon

May 23, 2025  on Shopify

Went down once but the team fixed it and replied within 5 minutes and sorted it straight away for me which was great. Service was good and helpful and the app itself works well, it looks good and the templates work, coding changes are easy and you can put download links into your e-mails with them too.

備前屋本店

May 23, 2025  on Shopify

Because Shopify frequently changes its specifications, various issues sometimes arise. However, the support team always responds quickly to any problems, so I can confidently send PDF generation links to my customers. Thank you!

The Sign Shed

May 23, 2025  on Shopify

Excellent service and customer support. We've been using the app for a few years and it is highly recommended by The Sign Shed in the UK

MYCHEM.CH

May 22, 2025  on Shopify

Easy setup and template edit. Fast and uncomplicated support. One thing we have not yet managed to do is to generate the labels in A6 format. in the preview the format fits, in the pdf it is again in A4 format. Not sure if that is an issue in the app or the printer. The support has a solution (https://help.forsbergplustwo.com/en/articles/3289768-printing-on-smaller-paper-a5-or-4x6) wich unfortunately we were not able to make it work with our template yet.

Lady Fortunes Inc

May 20, 2025  on Shopify

Luis helped me today, and he was knowledgable, efficient and kind. He guided me to an area of my Shopify store that I was not familiar with- someone else would have likely told me that was not their job but he helped me out ! The app is great. you can choose from templates and then you can customize the templates and if you get stuck like i did, you get amazing support from wonderful people like Luis. :) 5 stars!

Santa Barbara Lighting Company

May 20, 2025  on Shopify

We needed a custom solution to a template we had in the Order Printer Pro app. Luis, Jose & Esteban were able to match our current invoice and draft order templates perfectly. It's rare to find the type of great communication and speed the Order Printer team provides. Great choice, highly recommend!

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