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Customer reviews: Order Management — Trackeasy

Develop by Logbase

Reviews (12)

Overall rating
5

What Merchants Think

Merchants using "Order Management — Trackeasy" commend its simplicity and effectiveness in handling orders, notably in food service and restaurant operations. The app is appreciated for its seamless setup, reliable performance, and exceptional customer support, especially during critical business periods.

Key Strengths

  • Simple setup and user-friendly interface, especially beneficial for food service events.
  • Reliable performance with minimal issues, ensuring smooth business operations.
  • Exceptional customer support available 24/7 via chat and video calls.
  • Customizable features that adapt to specific business needs, such as order tracking.
  • Independence from third-party delivery services, enhancing operational efficiency.

Common Concerns

  • There are virtually no significant concerns mentioned by users, indicating high satisfaction.

Final Thoughts

The "Order Management — Trackeasy" app is highly regarded among merchants for its practicality, reliability, and outstanding support. It effectively supports various business needs and dramatically enhances operational efficiencies, making it a valuable tool for merchants, particularly in the food service industry.

bannos

Mar 17, 2025  on Shopify

Janani very helpful thank you

Heartland Family Enterprises

Oct 17, 2024  on Shopify

I have been using this app for years with Shopify for our seasonal concessions. It is pretty easy to set up and simple to use for our kitchen orders. They have support you can jump on a zoom which is really helpful. Sudhan helped me today and got me all ready to go for our opening weekend!

Vridhi Techno Farms Pvt Ltd

Oct 14, 2023  on Shopify

Rahul

GRUB Singapore

Sep 28, 2023  on Shopify

Great service and really amazing support team! Rahul

Treedrop

Jul 08, 2023  on Shopify

I've been working with this app for years. Rahul and Barath have provided exceptional service for me and my team. Thank you!

Rogue Oysters

Nov 23, 2021  on Shopify

This app was a lifesaver. We started doing food service events and this allowed us to take care of our customers. We got so busy that we needed to take phone numbers to text people that their orders were ready and this pulled the notes in and made all of the information we needed readily available. Also, the app was rock solid and always worked flawlessly when we needed it. Truly a livesafer for us.

Yurica Japanese Kitchen

Sep 05, 2021  on Shopify

Very useful app for my restaurant website. Our customers place online order for take aways, and this one is just perfect for us to operate as we can inform customers each stage of the process! The new update works even better! Another thing, the team is available for chat 24/7 and VERY HELPFUL. No delays or wait whatsoever when I needed.. Thankyou Sree, Kumar, and the team!

Sweet Cakes by Vernz

Aug 26, 2021  on Shopify

I dont need skipthe dishes, doordash or ubereats or other delivery apps after i got my own delivery guys! Using this system makes my business so easy to run! I am so thankful that I found them. I dont have to pay IT guys just to help to figure it out. Just contact them directly and they have 1001% customer support. YOU WILL NEVER REGRET USING THIS APPS!

The Sorbus Tree

Dec 15, 2020  on Shopify

I have the LogBase "In Store Pickup Local Delivery" app on my site which Kumar and his team worked tirelessly and incredibly to help set up perfectly. We are on online food collection/delivery business and so my chefs need to know how many of each dish is on order for the days ahead; I mentioned this to Kumar and he expedited the functionality of the Order Management Live Tracker especially for us - It is fantastic and does everything we could wish for. I truly cannot praise LogBase more. They are on hand 24/7 and nothing is too much trouble. They have a solution for everything, even if it can't be done immediately, they will do everything they can to make whatever you're requesting happen. I genuinely cannot thank them enough. The best customer service I've ever come across and I feel so lucky to have come across them for my business.

De Maravilla Tapas

Nov 24, 2020  on Shopify

I could give 7 stars if there was an option to. been working in hospitality over 20 years with over 30 different systems, this is the best the simplest and accurated. Well done guys! Thank you!

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