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Order Lookup | venntov logo

Order Lookup | venntov

Develop by venntov

$10

/ Month
7 Days Free Trial

Live order tracking for your customers. They'll love it.

Real-time updates
Carrier integration
Customer portal
Customizable page
Live order tracking

About Order Lookup | venntov

Launched Oct 10, 2012

Categories

Built by venntov

Email :

[email protected]

Address

1255 W Colton Ave, #523, Redlands, CA, 92374, US

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Description

Reduce WISMO support requests by giving customers real-time order tracking information

Are you and/or your customer support team are tired of answering the same question of “where is my order?” With us, you can branded and customized order tracking page so you can spend less time answering customer service questions and more time running your business. Perfect for any type of business, and especially popular with dropshipping businesses, our app syncs orders and updates shipping info from global carriers. Save time, save money, and make your customers happy.

Are you and/or your customer support team are tired of answering the same question of “where is my order?” With us, you can branded and customized order tracking page so you can spend less time answering customer service questions and more time running your business. Perfect for any type of business, and especially popular with dropshipping businesses, our app syncs orders and updates shipping info from global carriers. Save time, save money, and make your customers happy. more
  • Order lookup with branded tracking page
  • Order tracking across over 100 shipping carriers
  • Auto sync orders and update shipping from global carrier
  • No more WISMO tickets
  • Great for dropshipping

Pros

  • Reduces support requests by providing real-time order tracking information for customers
  • Adds an easy-to-use customer-facing portal to Shopify storefronts
  • Empowers customers to access their order information using their email and order number
  • Includes any store owner-added notes or tracking information in the portal
  • Supports order tracking across over 100 shipping carriers
  • Offers a customizable order lookup page to fit branding and store design

Cons

  • May require initial setup and customization to integrate seamlessly with existing Shopify storefront
  • Relies on customer interaction with the portal; customers who prefer direct support might not engage with it
  • Potential technical issues if there are changes or disruptions in shipping carrier APIs

Top Helpful Reviews

Dirt Cop

Apr 03, 2017  on Shopify

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

ACE Hackware

Apr 05, 2015  on Shopify

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

Sauce Hockey

Jan 26, 2015  on Shopify

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

Ames Bros

Dec 02, 2014  on Shopify

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

Angelus Direct

Nov 24, 2014  on Shopify

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

MerchLimited

Nov 19, 2013  on Shopify

With this holiday rush on the way, this app is a must. Order Lookup app has reduced 80% of the customer service emails we receive.

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