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Customer reviews: Order Automator

Develop by Shopify

Reviews (99)

Overall rating
4.8

What Merchants Think

Merchants widely praise "Order Automator" for its efficiency and transformative impact on their order management processes. The app is lauded for its ability to automate routine tasks, save time, and streamline workflows significantly. Many users highlight the exceptional customer support team that not only assists with app setup but also provides personalized solutions, often going above and beyond to accommodate specific business needs.

Key Strengths

  • Highly efficient and reliable order automation.
  • Exceptional customer support, known for responsiveness and customization.
  • User-friendly interface that simplifies setup and maintenance.
  • Highly versatile, supporting a wide range of use cases (e.g., fraud detection, inventory management, custom workflows).
  • Affordable pricing for the value provided.

Common Concerns

  • While detailed reviews did not mention significant drawbacks, users noted the need for occasional customizations to fit unique business processes.

Final Thoughts

Overall, "Order Automator" is highly regarded by merchants for its powerful capabilities and customer-focused approach. It is deemed an indispensable tool for automating tasks and improving business efficiency, particularly for those on Shopify looking to optimize order and inventory management. Its robust functionality and excellent support team make it a worthwhile choice for businesses seeking to enhance their operational productivity.

www.GiveThemBeer.com

Sep 22, 2025  on Shopify

The app works great and exactly as advertised. It has made things really easy for our team! We had a slight hiccup when changing themes and Joe from customer service was so great and quick to assist to get us back up and running in no time.

ayaecofashion

Sep 18, 2025  on Shopify

Thanks so much for the updates I’m really happy and grateful for the support you’re giving me. Honestly, it feels great to have an app with a team behind it that responds quickly and delivers such useful improvements. I’m super excited to try out these new features. I can see the effort you’re putting in, and it makes me feel really good about using the app.

Melty Chocolate

Sep 04, 2025  on Shopify

Works great for us. Customer Support is a great help to get the rules running as well creating unique rule with special features. Can recommend!

CRU Kafe

Aug 26, 2025  on Shopify

App was simple enough to use and when I needed help, the team assisted me quickly and politely. Solved my use case perfectly

Healthspan Holistic

Aug 14, 2025  on Shopify

I needed a solution to automate fulfillment requests to one of my supplier and the Order Automator app & support team made it a super simple 1-2-3 set up! :-)

Freshfield

Jul 16, 2025  on Shopify

We've tried the other MCF apps and found them either too expensive for what they offer or too complicated to manage. This app just WORKS. It's easy to set up and mapping products to your Amazon SKUs is a breeze. The only thing this app is missing is live shipping rates from Amazon but honestly not a deal breaker.

Silk Heaven - NL

Jul 07, 2025  on Shopify

We use the app it to send orders to our suppliers. About a year ago I submitted a request and asked if it is possible to add PDF files to the e-mail to our suppliers. This was not possible but the developers went to work and made it possible. I want to especially thank Joe and the rest of the team for all the work you did to cater to my needs. The app is very straightforward and easy to configure. Definitely to be recommended!

DEAD POSH

Jul 07, 2025  on Shopify

The App doesn't work to reroute orders to different locations in my store as my Apps auto fulfil orders :( "Unfortunately, Order Automator does not communicate with other apps, so if another app is handling fulfilment, our app won’t be able to override or prevent it from fulfilling orders"

TryDoobie Hemp

Jul 03, 2025  on Shopify

The Order Automator app has transformed the way we manage our order fulfillment process! The ability to automatically send order confirmation orders to vendors - especially being able to specify to only include products in an order to the vendor it is assigned to. Their support team is also incredibly friendly, responsive, and lovely to work with. I'd highly recommend this app to anyone!

CoalitionNutrition

May 19, 2025  on Shopify

Support is wishy-washy and gives you the run-around instead of trying to directly help you. They stated we could hop on a call and after multiple requests to schedule one, it wasn't addressed. Ultimately they couldn't provide the setup help I needed and I will find a different solution.

Majescats

May 16, 2025  on Shopify

We've been using this app to automatically add a free printed guide to every first-time order — and the results have been incredible. The guide not only adds value for our customers, but also allows us to upsell our other products in a natural, non-intrusive way. Since implementing it, we've seen a 10% increase in retention rate, which speaks for itself. Highly recommended if you're looking for a simple but powerful way to boost customer lifetime value!

SanareLab

Apr 12, 2025  on Shopify

I've been using this plugin for some very basic functions, however, I am pleased with how responsive and professional the support and development teams are. I needed a custom function to automatically cancel old orders, and they provided me with it fairly quickly and were eager to receive my feedback and make any needed adjustments. Keep up the good work! I wish your project to prosper.

DirectSinks

Apr 04, 2025  on Shopify

Absolutely best app to make processing orders easier and more efficient. A must have program if you email or manually enter PO's - Even if just some orders. Can't wait to explore more of the capabilities. Support has been amazing. Super responsive and accurately helpful.

Parade USA

Mar 10, 2025  on Shopify

Great app with excellent support! We were looking for a workaround that would allow us to help us tag orders with multiple cart attributes, and they were able to help us out immediately.

Ocha & Co.

Feb 21, 2025  on Shopify

Great app plus great support. We use this app to route orders to Amazon but there is so much more it can do. Do you ship from multiple locations? It can help there. Problem customers? Send them to a black list!

Brilliance in Diamonds

Feb 17, 2025  on Shopify

The order automator app has had some of the best support of any app we have ever used. Everything is extremely customizable and easy to use! Would definitely recommend to any users who need to tag orders!

Mineral Buffet by Little Avalon Farm

Feb 07, 2025  on Shopify

Excellent plugin with a lot of uses cases. I have used it for several different notifications in my business: -notify manual dropship vendor when an order is placed so they can fulfill (it uploads tracking info back to Shopify too) -alert us when someone who has issued a chargeback in the past places another order so we can deal with it -alert us when someone uses a PO Box so we can ensure the weight of the order is within USPS parameters -auto cancel high fraud flagged orders Customer service has been ultra responsive 100% of the time. Nothing at all bad to say about this plugin, it is WELL worth the small price.

Weebot

Jan 11, 2025  on Shopify

Best app and best team ! They help me very quickly to install everything and customize the app, it's work perfectly. Thank you !

Author Ophelia Bell

Dec 11, 2024  on Shopify

Order Automator is one of THE most valuable apps I have installed on my shop, which delivers a combination of digital and physical products where every order needs to be handled a little differently. It saves me so much time and streamlines my workflow. The team has been especially helpful every time I've run into corner cases where I needed assistance setting up flows to manage them. They are so responsive and take time to troubleshoot until the problem is solved. I absolutely recommend this app to everyone!

WealthCounsel, LLC

Oct 23, 2024  on Shopify

Order Automator has been a game-changer for our Shopify store! The app is incredibly efficient and has streamlined our order management process. What really sets them apart is their outstanding customer service. The team was responsive, attentive, and even went above and beyond by implementing a custom feature we needed. Highly recommend this app for anyone looking to automate their workflow and get exceptional support!

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