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Customer reviews: Kakaclo ‑Clothing Dropshipping

Reviews (454)

Overall rating
4.8

What Merchants Think

The "Kakaclo ‑Clothing Dropshipping" app is largely praised by its users, especially for its ease of use and reliable customer service. Many merchants commend the intuitive interface that simplifies the dropshipping process and appreciate the consistent product quality and competitive pricing. However, there have been recent concerns regarding delays in shipping and customer support responsiveness.

Key Strengths

  • Efficient and intuitive platform that simplifies dropshipping processes.
  • Reliable customer support, often highlighted with positive mentions of account managers like Nick and Seven.
  • Vast and trendy product range accommodating a wide range of customer preferences.
  • Competitive pricing structure that appeals to small business owners.
  • Seamless integration with Shopify, enhancing inventory management and order fulfillment.

Common Concerns

  • Delays in shipping and communicating those delays to customers.
  • Occasional issues with product descriptions being inaccurate or incomplete.
  • Lack of sufficient product reviews and real customer feedback.
  • Inconsistent responses from customer support, particularly over the past six months.
  • Limited eco-friendly and sustainable packaging options.

Final Thoughts

Overall, "Kakaclo ‑Clothing Dropshipping" is well-regarded for enhancing the efficiency of the dropshipping process and offering ample support through dedicated account managers. Despite some recent setbacks related to shipping delays and customer support, the app remains a strong option for those in e-commerce, particularly in the fashion sector. Continuous improvements in product information and shipping logistics would further solidify its position as a top choice for dropshippers.

Le Grand Chevalier

Apr 23, 2024  on Shopify

They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.

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