Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app. In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.

I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business

My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating. Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business. Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.

I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!

This app delivers everything it promises. The product variety, quick sync, and ease of use make it invaluable for my business.

Superb app with excellent product options. It’s streamlined my operations and given my store a competitive edge.

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers.

KakaClo has been a game-changer for my business. The support team is always quick to respond and helps me make the best product choices. The shipping speed is good, and the products arrive well-packaged. Offering more exclusive deals for frequent buyers would be a great incentive.

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!

I’m really happy with KakaClo’s services. The team provides excellent support and ensures smooth transactions. The product variety is excellent, and the platform is easy to use. If they could introduce more branding options for packaging, that would be fantastic.