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Customer reviews: Opus Cart Upsell Cart Drawer

Develop by Opus Team

Reviews (413)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about the "Opus Cart Upsell Cart Drawer" app. They praise its effectiveness, user-friendly design, and outstanding customer service. Many reviewers emphasize the app's impactful features in improving cart conversion rates and average order value (AOV), often noting that such functionality is exceptional for a free app. The support team is frequently commended for their responsiveness and willingness to assist with customized solutions, making merchants feel valued and supported.

Key Strengths

  • Outstanding customer service team, frequently highlighted by name (e.g., Vivian, Katie, Lulla, Mia, Lucas), offering quick and personalized support.
  • Effective upsell and cross-sell features that have positively impacted customer conversion rates and average order values.
  • User-friendly interface that is easy to set up and use.
  • High level of customization options, allowing merchants to tailor the app to their specific needs.
  • Free access to premium features that typically require a fee in other applications.
  • Seamless integration with other apps and functionalities (e.g., multi-currency support, custom CSS).

Common Concerns

  • A few initial setup challenges, which were typically resolved with support assistance.
  • Some users desire additional feature options, such as checks on upsell based on total cart value.

Final Thoughts

The "Opus Cart Upsell Cart Drawer" app receives high praise from merchants for delivering exceptional value with a comprehensive suite of features, especially considering it is free. It is heralded for the exceptional support team that goes above and beyond to assist users with effective solutions and tailored customizations. The app stands out as a preferred choice for boosting cart conversions and overall store performance.

omnial

Sep 26, 2025  on Shopify

I have never see such a good support! I can highly recommend this app, especially because of the excellent customer support from Mia Dev and Lucas from Shopify.

OMNI¹

Sep 25, 2025  on Shopify

So happy I found this app. Amazing support by Lulla and David – they are able to customize a lot of things. The app gives a ton of control and I'm very excited to see how this will affect AOV and conversions.

Dnatural

Sep 25, 2025  on Shopify

Vivian a su m'expliquer rapidement les fonctionnalités de l'application, un grand merci à elle ! J'aime beaucoup l'application !

GolfClubs4Cash

Sep 25, 2025  on Shopify

Just testing this sticky cart to replace the one we use on the live site and had a couple of design questions. Vivian in their support team resolved everything in 5 minutes, including custom CSS. Great team to deal with and a great sticky cart app.

Fellverliebt

Sep 23, 2025  on Shopify

Great app, very easy to use. A small error caused by another app was immediately fixed by Lulla and the developer David. They were both extremely friendly and helpful throughout the process. Truly a wonderful app and an amazing team. Many thanks to Lulla and David!

Capri Amsterdam

Sep 21, 2025  on Shopify

Fast and good support, even help with custom codes when something isn't working

OhKlassy

Sep 20, 2025  on Shopify

LULLA & MIA, we're super helpful. Thank you for the great support!

CREATE!

Sep 18, 2025  on Shopify

Super App, bin sehr zufrieden, ein toller Service, macht genau das, was es soll.

Glow & Bloom

Sep 16, 2025  on Shopify

I’ve had such a great experience with the Opus app, but what really impressed me the most was the amazing support team. A huge thank you to LULLA and KHANG – they immediately understood where the problem was and patiently guided me through it. The issue turned out to be on my side (I wasn’t logged in with the correct email ), but they were so kind and patient while waiting for me to sort that out. Once I gave them access, they fixed everything super quickly. What I loved most was the speed and ease of communication – no unnecessary formalities or endless emails. Just a respectful, friendly, and straight-to-the-point approach that made the whole process smooth and stress-free. I honestly couldn’t be happier with the support I received – it makes me even more confident in using Opus long-term!

Saunny

Sep 15, 2025  on Shopify

Excellent customer service, thank you

Remora Israel

Sep 13, 2025  on Shopify

Great app and very friendly customer support!

Gote.club

Sep 13, 2025  on Shopify

Crazily good customer support. Super amazing. Definitely recommending this. Super affordable for their premium version as well for what you're getting compared to others. Super BIG THANK YOU to Vivian and Lulla for everything!

Superfoods Company

Sep 12, 2025  on Shopify

Great app! Works nicely with quantity breaks. Lulla and Mia were a huge help to get some fine details (appearance and features) working.

Risen Fragrances

Sep 12, 2025  on Shopify

Amazing app and great support team!

SCRATCH BE GONE

Sep 11, 2025  on Shopify

Great app with good price point comparing to similar apps in the space. Good customer service and most importantly it doesn’t conflict with other apps you have installed for your cart drawer, its a must have for any ecom store imho!

Ayahuasca Community Fellowship

Sep 11, 2025  on Shopify

Lulla, who assisted me was prompt, kind and knowledgeable. The app looks great and functions great as well! Thank you Opus Cart and team!

Mary Luxe Boutique

Sep 11, 2025  on Shopify

best quick support and nice app. Thanks to LULLA and VIVIAN

Feel Pure

Sep 11, 2025  on Shopify

The Beat Lab

Sep 11, 2025  on Shopify

Great app and amazing customer support, Vivian and Ryan have been very supportive and have fulfilled all my custom requests. They fixed all my issues promptly. Thank you so much!

Jumping® Fitness

Sep 10, 2025  on Shopify

This app has everything we were looking for. The design is neat and user-friendly, and the support team is incredibly helpful. We needed several custom adjustments in the code, and they took care of every single one for us. We couldn’t be happier and highly recommend it to anyone looking for a reliable upsell solution.

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