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Customer reviews: OptinMonster Email Popups

Develop by OptinMonster
<h3>What Merchants Think</h3> <p> Overall, merchants appreciate "OptinMonster Email Popups" for its user-friendly interface and effectiveness in improving email sign-ups. However, issues with customer service, billing, and integration with third-party platforms like Mailchimp and Klaviyo are common concerns. Innovative features like exit-intent, split testing, and full-screen pop-ups are frequently praised, but the app's pricing is often seen as high compared to competitors. </p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface for designing pop-ups.</li> <li>Effective email sign-up conversion rates.</li> <li>Innovative features like exit-intent and split testing.</li> <li>Great customizability for different campaigns.</li> <li>Responsive customer service team with follow-ups.</li> <li>Full-screen pop-up feature for desktops.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with customer support response times and effectiveness.</li> <li>Complications with billing, especially via Shopify.</li> <li>High subscription cost compared to competitors.</li> <li>Integration problems with platforms like Mailchimp and Klaviyo.</li> <li>Technical issues affecting the app's performance.</li> </ul> <h3>Final Thoughts</h3> <p> "OptinMonster Email Popups" has developed a strong reputation for its ease of use and pioneering features, making it a favored choice for many merchants looking to enhance their email marketing efforts. While it presents powerful options for capturing and converting leads, potential users should be aware of the higher cost and mixed customer service reviews. Overall, it remains a robust tool for those prioritizing email list growth. </p>

Reviews (24)

Overall rating
2.9

What Merchants Think

Overall, merchants appreciate "OptinMonster Email Popups" for its user-friendly interface and effectiveness in improving email sign-ups. However, issues with customer service, billing, and integration with third-party platforms like Mailchimp and Klaviyo are common concerns. Innovative features like exit-intent, split testing, and full-screen pop-ups are frequently praised, but the app's pricing is often seen as high compared to competitors.

Key Strengths

  • User-friendly interface for designing pop-ups.
  • Effective email sign-up conversion rates.
  • Innovative features like exit-intent and split testing.
  • Great customizability for different campaigns.
  • Responsive customer service team with follow-ups.
  • Full-screen pop-up feature for desktops.

Common Concerns

  • Issues with customer support response times and effectiveness.
  • Complications with billing, especially via Shopify.
  • High subscription cost compared to competitors.
  • Integration problems with platforms like Mailchimp and Klaviyo.
  • Technical issues affecting the app's performance.

Final Thoughts

"OptinMonster Email Popups" has developed a strong reputation for its ease of use and pioneering features, making it a favored choice for many merchants looking to enhance their email marketing efforts. While it presents powerful options for capturing and converting leads, potential users should be aware of the higher cost and mixed customer service reviews. Overall, it remains a robust tool for those prioritizing email list growth.

LushnLavish.com

Mar 18, 2025  on Shopify

Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.

DOCTOR_K

May 12, 2024  on Shopify

Fungerar dåligt, krånglar mycket och håller inte den tekniska biten alls. Seg support.

Delumani

Feb 10, 2023  on Shopify

I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.

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