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Customer reviews: Optima Tiktok Shop Connector

Develop by Wixpa

Reviews (14)

Overall rating
4.6

What Merchants Think

Merchants express overall satisfaction with the "Optima Tiktok Shop Connector," frequently praising its reliable integration capabilities and exceptional customer service. Many highlight the app's effectiveness in resolving syncing issues, which had been problematic with other solutions. The support team, notably individuals like Laiba, Waheed, and owner Zeeshan Haider, are commended for their professionalism and dedication to customer satisfaction.

Key Strengths

  • Outstanding customer support, with particular mentions of personalized and responsive service.
  • Effective resolution of complex technical issues previously unsolvable by other apps.
  • Smooth integration and synchronization between TikTok Shop and Shopify.
  • Ease of use and intuitive interface.
  • Valuable expert advice and marketing insights provided by the team.

Common Concerns

  • Initial learning curve when first starting to use the app.
  • Some merchants need to explore the app further to fully understand its capabilities.

Final Thoughts

The "Optima TikTok Shop Connector" is highly regarded for its excellent functionality and outstanding customer service. While some merchants may need time to familiarize themselves with the app, it ultimately provides a reliable and comprehensive solution for those looking to integrate their Shopify products with TikTok. With a supportive team ready to assist, it remains a recommended choice for enhancing e-commerce operations.

RamenHeaven

Jul 01, 2025  on Shopify

Unfortunately, I can’t recommend this interface at the moment. It suffers from several critical issues: Incomplete or incorrect translations in the UI. Duplicate orders: the import process doesn’t check if an order already exists, so every order is re-created each time. Incorrect payment amounts are imported. Missing channel tagging: orders aren’t labeled as coming from the “TikTok Channel.” Incorrect payment status is imported. Until these problems are resolved, the tool isn’t practical for my workflow.

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