Onollo: Social Media Marketing logo

Customer reviews: Onollo: Social Media Marketing

Develop by Onollo

Reviews (182)

Overall rating
4

What Merchants Think

Merchants have mixed experiences with "Onollo: Social Media Marketing". While some users appreciate its potential to streamline social media scheduling, others report significant technical issues and poor customer support, which have made the app frustrating and sometimes unusable. The app's functionality and responsiveness seem inconsistent, leading to dissatisfaction among some of its users.

Key Strengths

  • Time-saving features that allow planning ahead for social media posts.
  • User-friendly interface for those who can access the intended functionality.
  • The free version and integration capabilities are appreciated by some users.

Common Concerns

  • Significant technical issues, including app not functioning and recurring errors.
  • Poor and unresponsive customer support, leaving problems unresolved.
  • Issues with account connectivity, particularly with social media platforms.
  • Calendar interface problems, showing question marks instead of schedules.
  • App reliability concerns, often unable to post as scheduled.

Final Thoughts

The overall reception of "Onollo: Social Media Marketing" is mixed. While it has the potential to significantly enhance social media scheduling and integration, the app is plagued by technical glitches and non-responsive customer support. These issues reduce its effectiveness and reliability, leading several users to seek alternative solutions, despite initially appreciating the app's utility.

Classy Farm Girl

Feb 24, 2025  on Shopify

We love Onollo when it works. But it hasn't worked for over 2 weeks -- and we are not able to reach them via their support. VERY FRUSTRATING. We would definitely recommend verifying that it is working before you make the decision to go with this product.

A Moment Of Now™

Feb 21, 2025  on Shopify

The app stopped working on February 9th, 2025. Nothing has been posted since then—just a bunch of error codes. I contacted chat support every day and emailed them, but they remain unresponsive. No reply, nothing fixed. Again, as usual, they just ghosted me. Paid for a yearly plan...and that's what I got.

Decal Venue

Dec 12, 2024  on Shopify

I'm extremely disappointed with my experience using this auto-scheduling app. The calendar interface is frustrating, as it displays question marks for all days, making it impossible to see which products are scheduled to post. After several attempts to reach out to customer support for assistance, I've received no response and no fix for the issues I'm facing. I've paid for an annual subscription, yet I haven't been able to use the app for over two months. This has rendered the app completely unusable for me. I would not recommend this app based on my experience.

xclsvafashion.com

Sep 28, 2024  on Shopify

Amazing save us so much time and lets us plan ahead for all our social media platform. Check out instagram @xclsvafashionista you can see samples there with scrolling images. Great we love this app ! :)

The Buffalo Knows

May 27, 2024  on Shopify

I love this app. Which is why I am concerned. At the writing of this review (Tuesday May 18 @7:37 US eastern) Onollo.com page shows: "onollo.com has expired and is parked free, courtesy of GoDaddy.com."

SuperMom Headquarters

Apr 29, 2024  on Shopify

Onollo is great, until it isn't. I was excited to find an app I could use to automatically post all my product content across all social media profiles at a reasonable price. I've been using Onollo for over a year, and my main complaint was that I occasionally had to reconnect Pinterest. Now, though, I cannot see a preview of posts on the dashboard (posts just preview as a large question mark), posts always go live between 11pm-12am (even though I set the automation to run at the best time each day), and now my Instagram and Facebook accounts disconnected and won't reconnect! This app has been going downhill over the past several months, and its infuriating! I'm in the process of closing my store, so having to deal with this is so frustrating because I need sales more, now than ever, and my primary marketing is now down. I'm wishing I didn't renew for a year (renewed in August), and I'm seriously considering just fining another app and calling this one a loss. So disappointing!

Brainy Tails

Jan 31, 2024  on Shopify

The service is very poor. Only 50 posts for $10, and each post comes with errors. The support service is also lacking. Avoid using this application

animoART

Oct 18, 2023  on Shopify

The latest changes were a big step backwards. I can not use this app anymore as I used to and some important information are missing now. I had to write 3x to the support before someone answered. The answer was polite but had no solution. I WAS HAPPY TO HAVE FOUND AN ALTERNATIVE TO HOOTSUITE. IT'S A PITTY. NOW I HAVE TO GO SEARCH AGAIN AND CHANGE APP for something better.

3D Wholesale

Apr 19, 2021  on Shopify

ease to use and super great app, total FREE great interface and good integration. recommend this app for everyone.

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