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Customer reviews: OrderMate ‑ Delivery & Pickup

Develop by Shopify

Reviews (137)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive perception of the "OrderMate ‑ Delivery & Pickup" app, appreciating its utility in managing orders for various types of businesses, like floral services. The app offers vital features that enhance customer order flexibility, including delivery date selection and special note sections. Customer service is frequently highlighted as a strong point, with prompt and efficient problem resolution mentioned by multiple users.

Key Strengths

  • Efficient delivery date and availability management
  • Useful additional features like the notes section for customer messages
  • Responsive and effective customer support

Common Concerns

  • Occasional small issues with functionality, though these are resolved quickly

Final Thoughts

The "OrderMate ‑ Delivery & Pickup" app receives favorable reviews, especially for its customer support and functional features that accommodate business needs. It is recommended for users looking to improve their order management system with reliable support.

MBGrocery

Jun 26, 2025  on Shopify

UPDATE: The developers continue to show 5 star support...absolutely recommended! Update: We've been using this app for FOUR years now, and it's STILL the best! The developers respond to requests in a VERY timely manner. We have many apps that we pay for...this has to be one of the top 5! It's a very simple task, but it does it perfectly! Update: We've been using this app for 3 years now, and it's still the best. We've reached out to the developer a few times over the years, and they ALWAYS respond in a timely manner. Highly recommended. Shopify is really all about the apps. The platform is great, but the apps are the ones that make everything better...and are tailorable to suit your specific needs. On Time Delivery is one of those apps. It does exactly as it promises, no glitches, and super quick to set up. And the customer service is excellent. We needed a colour change and couldn't figure it out. We used their chat function to request specific code, and they did it in less than 5 minutes.

Floristería Noemi Flowers

Jun 05, 2025  on Shopify

Excelente servicio al cliente. Tuve un percance con el tema y me ayudaron enseguida. Muchas Gracias a Hritvi por su ayuda.

Flori

Feb 12, 2024  on Shopify

I have used this app for several years. It works pretty well with some basic but necessary features. I use it for a floral business. Allowing customers to choose a delivery date is important and works well. The app also adds a "note" section, which is important for customers to leave a card message. I also love the date disable feature. This allows me to make certain days unavailable. I have had a few small issues, but the customer support has always resolved the issues and in a timely manner. Sometimes almost immediately.

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