Reviews: Synctrack Order Tracking

Customer reviews: Synctrack AI Order Tracking

Reviews (70)

Overall rating

4.8

5

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What Merchants Think

The "Synctrack Order Tracking" app is generally well-received by merchants, with many praising its ease of use and remarkable customer support. The app is described as a game changer, particularly in facilitating smooth operations and enhancing business relationships with services like PayPal. Merchants appreciate the app's role in improving customer experience by providing accurate order tracking details, which, in turn, helps reduce customer inquiries and enhances their store's professionalism.

Key Strengths

Exceptional customer support, often highlighted through the efforts of team members like Tracy, Samuel, and Joy.
Easy installation and setup process.
Improves business relationships by ensuring compliance, particularly with PayPal policies.
Facilitates seamless tracking for orders from multiple suppliers on a single page.
Reduces manual work by syncing and automating the tracking information.

Common Concerns

The app does not transmit delivery status to Shopify, which some merchants find disappointing as this feature is standard for tracking apps.
Occasional technical issues, though these are often quickly resolved by the support team.

Final Thoughts

Overall, "Synctrack Order Tracking" is widely regarded as a reliable and valuable tool for merchants. While there are a few concerns, mostly regarding delivery status syncing with Shopify, the superior customer service significantly enhances user experience, making the app popular among its users. It is highly recommended for those seeking a robust order tracking solution with excellent support.

UNSEN

Jan 17, 2026 on Shopify

I just installed the app, the installation went really well, and I'm currently exploring the app, which is well designed.

MacroPanora

Jan 13, 2026 on Shopify

Dem Canvas

Dec 31, 2025 on Shopify

Best, I have been using this sync the beginning and will continue to support them. Tra My was fantastic and efficient! Thank you again.

Donata Skinfood

Dec 28, 2025 on Shopify

Very helpful with set up

Simply shopping

Dec 26, 2025 on Shopify

harika bir uygulma mağzama güven veriyor iyiki bu uygulama var

Herby

Dec 12, 2025 on Shopify

Smooth app and eficient, recomment it

ForJars

Dec 11, 2025 on Shopify

HALO

Dec 10, 2025 on Shopify

tracy is a amazing helper and she guided me to setup the entire app

The Pet Hero

Dec 03, 2025 on Shopify

Great service! Fast and professional

NEOPPF

Jul 23, 2025 on Shopify

BeUnikArt

Jun 26, 2025 on Shopify

BRIVORI

Apr 28, 2025 on Shopify

Joy helped me to set up the application properly and to add 2-3 extra things thank you!

SnugFit™ Travel Pillow

Feb 04, 2025 on Shopify

5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.

Velloria London

Jan 27, 2025 on Shopify

thanks so Samuel, i did not knew about this tool Samuel explained it quite well, and i'm convinced that i am in need for this tool this is will make easier for my customer which will increase my sales.

60 Tools

Jan 02, 2025 on Shopify

Good

Dexvon

Dec 02, 2024 on Shopify

Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much

Cozy Shark

Nov 20, 2024 on Shopify

Customer Support was phenomenal! Got me sorted out super quickly with tracking page and PayPal policy compliance. Tracy was very helpful!

Balloonique.ch

Nov 20, 2024 on Shopify

good customer service

C-IN2 New York

Nov 11, 2024 on Shopify

perfect Customer service!!!!!!!

Beanie Zone

Nov 11, 2024 on Shopify

Great app. Great service