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Customer reviews: Synctrack Order Tracking

Develop by Synctrack

Reviews (213)

Overall rating
4.9

What Merchants Think

The "Synctrack Order Tracking" app is generally well-received by merchants, with many praising its ease of use and remarkable customer support. The app is described as a game changer, particularly in facilitating smooth operations and enhancing business relationships with services like PayPal. Merchants appreciate the app's role in improving customer experience by providing accurate order tracking details, which, in turn, helps reduce customer inquiries and enhances their store's professionalism.

Key Strengths

  • Exceptional customer support, often highlighted through the efforts of team members like Tracy, Samuel, and Joy.
  • Easy installation and setup process.
  • Improves business relationships by ensuring compliance, particularly with PayPal policies.
  • Facilitates seamless tracking for orders from multiple suppliers on a single page.
  • Reduces manual work by syncing and automating the tracking information.

Common Concerns

  • The app does not transmit delivery status to Shopify, which some merchants find disappointing as this feature is standard for tracking apps.
  • Occasional technical issues, though these are often quickly resolved by the support team.

Final Thoughts

Overall, "Synctrack Order Tracking" is widely regarded as a reliable and valuable tool for merchants. While there are a few concerns, mostly regarding delivery status syncing with Shopify, the superior customer service significantly enhances user experience, making the app popular among its users. It is highly recommended for those seeking a robust order tracking solution with excellent support.

SnugFit™ Travel Pillow

Feb 04, 2025  on Shopify

5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.

Velloria London

Jan 27, 2025  on Shopify

thanks so Samuel, i did not knew about this tool Samuel explained it quite well, and i'm convinced that i am in need for this tool this is will make easier for my customer which will increase my sales.

60 Tools

Jan 02, 2025  on Shopify

Good

Dexvon

Dec 02, 2024  on Shopify

Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much

Cozy Shark

Nov 20, 2024  on Shopify

Customer Support was phenomenal! Got me sorted out super quickly with tracking page and PayPal policy compliance. Tracy was very helpful!

Balloonique.ch

Nov 20, 2024  on Shopify

good customer service

C-IN2 New York

Nov 11, 2024  on Shopify

perfect Customer service!!!!!!!

Beanie Zone

Nov 11, 2024  on Shopify

Great app. Great service

Folmoda.com

Oct 23, 2024  on Shopify

Omega is the best. I have most of their apps already installed on my store . This app tracking rock. My big thanks to Tracy and the team for helping in customizing the app on my store. Very supportive and helpful team. Keep up the great work

LuxurLove

Oct 12, 2024  on Shopify

I asked for assistance from the Live Chat and received my resolution immediately from Joy. Thank you!

σολCart

Oct 09, 2024  on Shopify

truly its very good app for your store and it really helped me a lot and the service was too damn good and specially the person Tracy her way to help me set it up and explanations of the use was splendid

Glimira Jewelry

Aug 21, 2024  on Shopify

Great customer service! Joy is a always there to help and the app itself works flawlessly.

Djolie

Aug 20, 2024  on Shopify

I really want to tell the whole world how lucky we are to have people like Tracy, who genuinely cares about making us smile through her meticulous and well-done work. She is proof of someone truly passionate about their craft. You're the best of the best! Thank you Tracy SO VERY MUCH ! You are magic dear !

Chest of Toys

Aug 08, 2024  on Shopify

Exceptional Customer Support – Highly Recommend! I recently installed the Synctrack Order Tracking app, and I am thoroughly impressed. The app itself is incredibly useful, but what really stood out to me was the customer support. I had the pleasure of working with an agent named Tracy, who was not only knowledgeable but also extremely patient and helpful throughout the entire setup process. Tracy guided me step-by-step, making sure everything was perfectly configured to meet my needs. The support I received was top-notch, and it's clear that Synctrack values their customers. I highly recommend this app to anyone looking for reliable order tracking with exceptional customer service. Thanks, Tracy!

Azenra

Jul 29, 2024  on Shopify

Great application. And the support team helped me to customize everything I want, pretty fastly.

我的商店

Jul 25, 2024  on Shopify

I think this software is very good. I'm not a VIP, but their customer service and technical teams treat you like a VIP. Additionally, their customer service responses are very warm and efficient, which is rare. The efficiency in handling issues is also very fast. I highly recommend this software.

Constant Lavida

Jul 14, 2024  on Shopify

Great customer service so far. I've just started using the app, so I'll update later after I figure out how the app works.

Galactic Night Light

May 18, 2024  on Shopify

very good experieecne with this application on my sellfront so far, it connects and sync and it saves me manual work.

TravelPicks

Apr 10, 2024  on Shopify

Best tracking app!

YlvaCo

Apr 10, 2024  on Shopify

When I first downloaded the app it was working perfectly. I had an issue with the app's code showing on the website, the developers fixed it ASAP.

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