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Customer reviews: Nosto

Reviews (77)

Overall rating
4.5

What Merchants Think

Overall, merchants express high satisfaction with Nosto, highlighting its transformative impact on their e-commerce platforms. They consistently praise its ability to enhance customer personalization and drive significant improvements in conversion rates. The feedback reflects strong appreciation for the dedicated customer success team and seamless integration experience. Merchants regard Nosto as a crucial addition to their toolkit, essential for personalizing user experiences and boosting sales.

Key Strengths

  • Exceptionally supportive and proactive customer success team.
  • Comprehensive and customizable product recommendations.
  • Significant positive impact on conversion rates and average order values (AOV).
  • Easy integration and setup process.
  • Dynamic and responsive analytics to improve sales strategies.
  • User-friendly interface and seamless platform integration.

Common Concerns

  • Lack of ease and versatility in creating Facebook and Instagram ads.
  • Email marketing templates could be more engaging.

Final Thoughts

Nosto is highly regarded among merchants for its robust feature set, particularly in the realm of product recommendation and personalization, which are pivotal in enhancing user engagement and increasing sales. Its commitment to superior customer support and technical seamlessly makes it a top choice for businesses seeking to optimize their online presence. Despite minor drawbacks in social media ad flexibility and email template design, the app's overall value and effectiveness make it a recommended tool for any online retailer.

Milly

Dec 19, 2024  on Shopify

I have been working with Nosto for the last two years and continue to appreciate their partnership. Marcia, my CSM, is extremely hardworking, patient, and is always bringing new ideas to the table.

Katy Perry Collections

Sep 23, 2024  on Shopify

We've been using Nosto on the site for years and it's amazing what it can do. Louisa has been outstanding in supporting us with how to best use Nosto, what tools to use and overall strategy.

Jennifer Behr LLC

Sep 12, 2024  on Shopify

Great app and excellent personalized customer support! We have been able to build successful personalized recommendations on site and the possibilities of additional build outs for increased rev are endless.

Vintage Frames Company

Jun 08, 2021  on Shopify

I used Nosto to help personalize the consumer journey by curating products and content to fit the needs of our consumers. After only 3 days of optimizing the site through Nosto, our conversion rate increased by almost 50%.

StackedSkincare

Mar 31, 2021  on Shopify

Nosto has been a game-changing invaluable tool for our e-commerce business. By using product recommendations on our homepage based on customers' previous behaviors, we instantly doubled the conversions of that element. We also added often purchased with and trending products to product pages, which also doubled the success of those elements that were previously static products that we selected. By making the product recommendation blocks dynamic throughout the site it has helped us offer customers the custom experience they deserve. We've also worked with NOSTO and their incredible account management and development team to make some custom popups and banners based on customer segmentation - by doing so we are able to treat new customers and returning customers differently, again really making our site customer first. I could not recommend this app and team enough!

Thread

Mar 30, 2021  on Shopify

Nosto has been great! Not only is the software awesome, the team has been amazing to work with. We primarily use Nosto for onsite recommendations, which have helped us increase our AOV and add some features/functionality we had been wanting.

Gaiam

Jul 02, 2020  on Shopify

I can't begin to tell you how excited I was when I saw all the personalization options that Nosto would be able to provide for us. Onboarding was a snap, and the team has been one of my favorites to work with. We started seeing the tool pay for itself right away. I can't recommend them enough!

Princess Polly USA

Feb 20, 2020  on Shopify

We've been using Nosto for a few months and have seen an amazing increase in engagement and conversion from just one popup we ran for 24 hours. The entire Customer Success team is extremely helpful in making sure our campaigns run smoothly and educating us in how to use the platform to the best of its ability. Highly recommend!

Chubbies Shorts

Dec 11, 2019  on Shopify

This team has been great in getting recommendations up live on the site. The whole team, Donna, Laura, and Adam have been a pleasure to work with. I would say from deciding to partner with them to having their product live on site was very quick turn around, because they helped with the lift in styling and integration. I am excited to really build out our experience with their other features, and some of the products on their Roadmap are incredibly important to us (merchandising collections via recommendations is huge). They have continued to be incredibly responsive with our teams in making sure we have the features reaquired.

Perry Ellis

Sep 30, 2019  on Shopify

Excellent app and customer service. This is the single most important addition to our site and was the simplest integration by far. Highly recommend it.

Alchemy Fine Home

Sep 27, 2019  on Shopify

We recently kicked off Nosto and their customer support on onboarding have been great. We've already seen more conversions coming in and their analytics go much deeper than what we had access to with GA. We can't wait to kick off our automated emails and help automate a lot more of our marketing efforts not to mention help customers find more of what they love since we have so many products to go through!

Unique Vintage

Oct 31, 2018  on Shopify

Nosto has been a great addition to our platform, their recommendations and personalized support have also been extremely helpful. Highly recommend.

Clare V.

Oct 17, 2018  on Shopify

We signed on with Nosto to drive increased conversion in our product recommendations. We've see great increases in our conversion rate & the app was a great choice for our business. Highly recommend!

Style N Craft

Aug 05, 2016  on Shopify

It has been a nice app to have. I have been using it for over 6 months now. Pop up coupons have worked well for my store giving good returns. Would like more ease, versatility & flexibility in creating facebook & instagram ads. Did try the facebook ads a couple of times but there were no sales from them. Emails have not brought any sales either. They should make the email templates more engaging and better.

Puravidabracelets

Mar 22, 2016  on Shopify

I love the Nosto App because it truly makes integrating product recs into your site so easy and seamless. The admin settings within their app allows you to literally turn on and off product recs with the click of a button. I highly recommend this app to anyone who is looking to show additional products on product pages. I also love how well the Nosto App works on mobile devices and how quickly it loads on each page.

Campusbrotein

Jan 13, 2016  on Shopify

Truly incredible app and a great addition to our store. We saw an immediate increase in conversions and sales. With all the features Nosto offers the overall value you get is amazing!

Taft Clothing

Sep 22, 2015  on Shopify

We have had a lot of success with Nosto. I have been looking for a good personalization app that conforms well to my site theme and this has added some great upselling options for our customers. I have worked extensively with the Nosto team and they have been a huge help. 5 stars all around.

Citiesocial

Sep 14, 2015  on Shopify

We've been using Nosto for 2 months now, and we love the app. Key benefits/observations: 1) Instituted product recommendations and saw immediate lift (~10%) in AOV and sales conversion. 2) Customizable recommendation logic to cater to different situations and needs (e.g., cart page - can show what ppl who bought the item within your cart also bought, product page - upsell related products, only recommend products w specific tag/filter) 3) Nosto's analytics offer insight into health of sales funnel and helped us to identify other areas of our shop that needed work (e.g., abandoned cart rate was high, so we instituted guest checkout, greatly improving conversion). 4) Strong support team that is proactive in helping us get the most out of Nosto. They are also active in building additional functionality (e.g., recently launched personalized pop ups/emails) vs. pure maintenance. 5) Clean UI and friendly UX Overall: a well built app, supported by active/competent team, that delivers hard dollar results.

Luxedy

Feb 25, 2015  on Shopify

NOSTO is making our website much more user friendly. The recommendations are spot on and are helping our shoppers to navigate in our shop. The best app I downloaded so far.

Decorator's Notebook

Sep 24, 2014  on Shopify

Nosto is quick and easy to install with very good support. We particularly liked the seamless integration into our store design.

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