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Customer reviews: NoFraud Fraud Protection

Develop by NoFraud, LLC

Reviews (181)

Overall rating
4.5

What Merchants Think

NoFraud Fraud Protection receives mixed feedback from merchants. Many praise its effectiveness in reducing chargebacks and its reliable customer support. However, some users report issues with the app being overly sensitive in flagging genuine orders or lacking accountability in certain cases.

Key Strengths

  • High accuracy in fraud detection and prevention, minimizing chargebacks.
  • Excellent customer support, with quick and helpful responses.
  • Advanced AI-powered system for efficient fraud detection.
  • User-friendly interface allowing customization to fit business needs.
  • Manual review option for additional security.
  • Helpfulness in increasing order approval rates.

Common Concerns

  • Occurrences of the app being overly sensitive, potentially canceling genuine orders.
  • Instances of poor customer support reported by some users.
  • Claims of inconsistent screening processes leading to approved fraudulent orders.

Final Thoughts

NoFraud Fraud Protection shows a strong promise in aiding merchants to minimize fraud-related losses with its robust features and supportive customer service. While its proactive fraud screening has proven beneficial for most, a few merchants have experienced issues that need addressing. Overall, NoFraud stands as a valuable tool for businesses looking to enhance their transaction security while improving order acceptance rates.

Cali Tiger

Jan 03, 2025  on Shopify

Shocking support and they cancel for no reason useless app do not use very dissapointed stay away other apps so much better

Mearth New Zealand

Apr 19, 2024  on Shopify

will file a complaint to the Fair Trading

AMEKANA

Dec 18, 2023  on Shopify

This app is highly unreliable for tracking fraudulent orders. It often approves fraudulent orders and its screening process lacks coherence. We've encountered numerous chargebacks from orders greenlit by them. Their lack of accountability is concerning—they don't take responsibility for their mistakes. It's puzzling how a company named "No Fraud" struggles to properly screen fraudulent orders.

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