Reviews: Ninja Van

Customer reviews: Ninja Van

Reviews (28)

Overall rating

4.3

5

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4

1
3
2
1

2

What Merchants Think

Merchants using the "Ninja Van" app generally find it to be a valuable tool for streamlining their delivery processes, especially with its seamless integration with platforms like Shopify. Most users appreciate the app's straightforward interface and overall convenience, though customer support experiences appear mixed.

Key Strengths

Seamless integration with Shopify for easy order management.
Intuitive and user-friendly interface.
Efficient process for fulfilling orders and generating shipping labels.
Responsive customer support for resolving setup issues.
Convenience in syncing and batch fulfilling orders.

Common Concerns

Lack of effective customer support and communication issues.
Absence of a live chat option for immediate assistance.
Some initial setup difficulties for new users using older versions.

Final Thoughts

Overall, the "Ninja Van" app is well-received by the merchant community for its ease of use and efficiency in handling logistics. While the app strongly benefits businesses with its strong Shopify integration and user-friendly design, improving customer support and resolving initial setup issues will enhance user experience even further.

Abduct Cosmetics

Apr 23, 2024 on Shopify

Been using Ninja Van for a year now. No complains, app works great for all our local delivery needs. Overseas shipment is great value as well for selected country. Would recommend.

CA Lighting

Apr 17, 2024 on Shopify

Friendly Support

Shermay's Singapore Fine Food

Apr 14, 2024 on Shopify

Seamless integration of Ninja Van into Shopify. Clear guidelines as well! Would definitely recommend :)

Yong Seng Coffee

Mar 28, 2024 on Shopify

Seamless linking of Shopify orders to creation of Ninja Van orders. Appreciate their automatic email and tracking number updates to customers through this app.

DAISO SINGAPORE

Mar 27, 2024 on Shopify

LandingPad

Mar 26, 2024 on Shopify

Great integration from NinjaVan into Shopify, easy to download and print waybills.

Colorplay Enterprise

Mar 26, 2024 on Shopify

Easy to create orders and airway bills. Seamless integration into the Shopify app.

METAPOD SG

Mar 26, 2024 on Shopify

User interface is pretty straightforward and easy to look through the orders. Ability to book, print labels, batch fulfill makes order fulfillment way more convenient.

iQueen

Mar 21, 2024 on Shopify

NinjaVan is very convenient, and their customer service is also friendly. It would be even better if we could add shipping status to Shopify.

The Purest Co (SG)

Feb 01, 2024 on Shopify

The app has improved since the latest update. It's easier to process orders in bulk now and arrange for split shipments.

REFASH

Jan 31, 2024 on Shopify

The app's user-friendly interface simplifies our workflow, seamlessly syncing all our orders! We appreciate the efficient process of fulfilling orders, assigning tracking numbers, and swiftly generating shipping labels for printing.

Feel Beautiful

Sep 04, 2023 on Shopify

The app is super easy to use and has provided convenience to the business. It has also cut down so much time because the process is so seamless. Experienced a couple of glitches here and there, but the app support was so quick and responsive that we got most solved quickly. It's exactly what we appreciate when it comes to any new integration with our business. All in all, 10/10 recommend!

Our Bralette Club

Aug 07, 2023 on Shopify

The user interface is easy to use and seamless. The steps are straight forward with just enough customisations that are thoughtfully designed for business owners to quickly manage their shipping labels with NinjaVan. Support has also been quick to respond when we face small issues during the setting up! Our account managers Henry and Daniel are also very responsive and helpful. Overall, really pleased with the app as we've tried several shipping apps before and find that the NinjaVan's integration with Shopify has been the most seamless so far.