I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration. The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.

Been using Ninja Van for a year now. No complains, app works great for all our local delivery needs. Overseas shipment is great value as well for selected country. Would recommend.

Seamless integration of Ninja Van into Shopify. Clear guidelines as well! Would definitely recommend :)

Seamless linking of Shopify orders to creation of Ninja Van orders. Appreciate their automatic email and tracking number updates to customers through this app.

User interface is pretty straightforward and easy to look through the orders. Ability to book, print labels, batch fulfill makes order fulfillment way more convenient.

NinjaVan is very convenient, and their customer service is also friendly. It would be even better if we could add shipping status to Shopify.

The app has improved since the latest update. It's easier to process orders in bulk now and arrange for split shipments.

App is able to sync the orders and fulfill the orders when the airway bill is printed. Saves hassle to click on fulfill again at the orders page. However there were a few hiccups when we first set us as we were using the older version previously. Nonetheless, the problem has been solved and all's good.

The app's user-friendly interface simplifies our workflow, seamlessly syncing all our orders! We appreciate the efficient process of fulfilling orders, assigning tracking numbers, and swiftly generating shipping labels for printing.

The app is super easy to use and has provided convenience to the business. It has also cut down so much time because the process is so seamless. Experienced a couple of glitches here and there, but the app support was so quick and responsive that we got most solved quickly. It's exactly what we appreciate when it comes to any new integration with our business. All in all, 10/10 recommend!

The user interface is easy to use and seamless. The steps are straight forward with just enough customisations that are thoughtfully designed for business owners to quickly manage their shipping labels with NinjaVan. Support has also been quick to respond when we face small issues during the setting up! Our account managers Henry and Daniel are also very responsive and helpful. Overall, really pleased with the app as we've tried several shipping apps before and find that the NinjaVan's integration with Shopify has been the most seamless so far.