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Customer reviews: CedCommerce Newegg Connector

Develop by CedCommerce
<h3>What Merchants Think</h3> <p>The "CedCommerce Newegg Connector" receives mixed reviews from merchants. It is appreciated for its functionality and excellent customer support, especially for those willing to put in the time to optimize its use. However, there are notable frustrations with initial setup challenges and communication issues with support. Merchants report both smooth operations and significant hurdles, reflecting a varied user experience.</p> <h3>Key Strengths</h3> <ul> <li>Excellent and attentive customer support, with specific team members praised for going above and beyond.</li> <li>The ability to selectively sync specific collections and products to Newegg.</li> <li>Real-time synchronization and smooth functionality after setup.</li> <li>Helpful in managing and uploading large inventories efficiently.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Setup issues with recurring errors and a difficult initial integration process.</li> <li>Limited support hours only available in India, with slow response times.</li> <li>Challenges with product mapping and syncing leading to partial or ineffective integration.</li> <li>Communication challenges with support being limited to Skype without proper email trails.</li> </ul> <h3>Final Thoughts</h3> <p>The "CedCommerce Newegg Connector" is a powerful tool with excellent support, offering real-time synchronization and flexibility for integrating products with Newegg. While some merchants experience initial setup difficulties and communication challenges, others find it to be a valuable and effective solution. It is best suited for users who may need and appreciate extensive support and are willing to navigate the initial setup hurdles.</p>

Reviews (22)

Overall rating
3.5

What Merchants Think

The "CedCommerce Newegg Connector" receives mixed reviews from merchants. It is appreciated for its functionality and excellent customer support, especially for those willing to put in the time to optimize its use. However, there are notable frustrations with initial setup challenges and communication issues with support. Merchants report both smooth operations and significant hurdles, reflecting a varied user experience.

Key Strengths

  • Excellent and attentive customer support, with specific team members praised for going above and beyond.
  • The ability to selectively sync specific collections and products to Newegg.
  • Real-time synchronization and smooth functionality after setup.
  • Helpful in managing and uploading large inventories efficiently.

Common Concerns

  • Setup issues with recurring errors and a difficult initial integration process.
  • Limited support hours only available in India, with slow response times.
  • Challenges with product mapping and syncing leading to partial or ineffective integration.
  • Communication challenges with support being limited to Skype without proper email trails.

Final Thoughts

The "CedCommerce Newegg Connector" is a powerful tool with excellent support, offering real-time synchronization and flexibility for integrating products with Newegg. While some merchants experience initial setup difficulties and communication challenges, others find it to be a valuable and effective solution. It is best suited for users who may need and appreciate extensive support and are willing to navigate the initial setup hurdles.

Optdex

Jun 25, 2024  on Shopify

It was working, but the feeds and profiles stopped syncing correctly, and then the order feed stopped working. Tried to do support, but support hours are only in India. They only use Skype, so you can't even get a proper email chain to flow. Canceling our subscriptions and finding an alternative for Newegg.com/Business and Canada.

JemJem

Sep 12, 2023  on Shopify

We've been trying to get this setup to feed our products but it's not working as intended and has many errors that constantly need support which does not respond quickly and 30 day trial is already over and made us pay and still not working. We are waiting to hear back on other issues again. Not sure if this can work for us in a long term. They fix 1 issue after 2 weeks and other issues pops up right after and need to wait for them to respond for days.

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