What Merchants Think

Merchants generally express satisfaction with the Netgsm SMS app, highlighting its efficiency in sending automated messages for various business processes such as orders, shipments, and cancellations. Many users have been relying on the app for an extended period without facing significant issues, indicating reliable performance and responsiveness from the support team.

Key Strengths

• Efficient bulk SMS sending capabilities.
• Effective for automating communication related to orders, shipments, and payment follow-ups.
• Responsive and supportive development team addressing user requests.
• Long-term reliability without significant problems reported by users.

Common Concerns

• Additional costs associated with app subscription despite payment for the main service.
• Compatibility issues with various themes causing the app not to work as expected.
• Poor documentation that is often outdated and lacks necessary details.

Final Thoughts

Overall, the Netgsm SMS app is well-received by users who appreciate its functionality and support. While it excels in automated communications, concerns about additional costs, compatibility, and documentation highlight areas for improvement. Despite these, the app remains a valuable tool for many merchants.