Merchants generally express satisfaction with the Netgsm SMS app, highlighting its efficiency in sending automated messages for various business processes such as orders, shipments, and cancellations. Many users have been relying on the app for an extended period without facing significant issues, indicating reliable performance and responsiveness from the support team.
Overall, the Netgsm SMS app is well-received by users who appreciate its functionality and support. While it excels in automated communications, concerns about additional costs, compatibility, and documentation highlight areas for improvement. Despite these, the app remains a valuable tool for many merchants.