Always Awake helps shoppers find and compare products, ask store questions and add recommendations to their cart. Use your catalogue, policies and private guidance to shape replies. Your team can join conversations, pause AI and resume it when ready. Follow human requests and assisted cart activity, with opt-in browser notifications. Match the chat to your colours, logo and assistant name. Control conversation retention and delete interaction data.

• Recommend and compare products using your catalogue and store knowledge.
• Let your team take over a chat, pause AI and return the conversation to AI.
• Follow human requests and assisted cart activity with opt-in device alerts.
• Match the chat to your brand with your logo, colours and assistant name.
• Control retention and deletion; keep private chat details out of push alerts.