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Customer reviews: Nash ‑ Reliable Local Delivery

Reviews (20)

Overall rating
4.8

What Merchants Think

Merchants are generally very pleased with "Nash ‑ Reliable Local Delivery," describing it as an efficient and essential tool for small and growing businesses. Users appreciate its ease of integration with platforms like Shopify and its ability to streamline delivery processes with flexibility and reliability.

Key Strengths

  • Highly flexible delivery options accommodating own drivers or Nash's service.
  • Fast and efficient deliveries, enhancing customer satisfaction.
  • Customizable tracking page adds professionalism.
  • Seamless Shopify integration.
  • Responsive and helpful customer support.
  • User-friendly interface and easy onboarding process.

Common Concerns

  • Issues with driver errors, such as swapping deliveries.
  • Limited multi-location support affecting inventory management.
  • Lack of some advanced features, like multi-route trips for Shopify merchants.
  • Some negative customer service experiences in handling errors.

Final Thoughts

"Nash ‑ Reliable Local Delivery" is well-received for its flexibility, simplicity, and strong support, making it a valuable asset for many merchants. While there are a few areas of improvement, particularly concerning advanced features and multi-location support, the app overall enhances operational efficiency and customer satisfaction, especially for small businesses.

The Gifted Basket

Feb 02, 2024  on Shopify

2/2/24 After a productive conversation with Gabriella, I was heard. The issues I had in December were acknowledged, and an apology was made without first placing blame on me or UBER. I am pleased that the accounting department found a way to pay the refund owed to me promptly. While I would not use the platform again, it could benefit those in a different industry. 1/22/24 - The app is crap, and so is their customer service. A driver swapped two deliveries. When I reached out to Nash CS, I was told they could do nothing; I would need to recreate the gifts and request new deliveries, then reach out to UBER for a refund. To make matters worse, they have yet to give me my credit from UBER.

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