What Merchants Think

The "MyParcel NL" app receives generally positive feedback from merchants for its user-friendly features and excellent customer support, especially when integrated with Shopify. The app's support team, notably Barry, is frequently praised for their prompt, clear, and friendly assistance, which is highly valued by users. Despite some areas for improvement, many merchants find the app to be a reliable and helpful tool for managing shipments.

Key Strengths

• User-friendly integration with Shopify.
• Highly responsive and efficient customer support.
• Availability of step-by-step guidance from support staff, particularly Barry.
• Effective in simplifying the shipping process.
• Personalized assistance provided in a friendly and supportive manner.

Common Concerns

• Occasional unclear instructions and user interface issues.
• Difficulty with reading invoicing details due to data being consolidated in Excel sheets.
• Reports of random bugs and errors requiring manual intervention.
• Lack of automatic updates for price policies when thresholds are reached.
• Concerns about the app's adequacy for handling more extensive operations during peak seasons.

Final Thoughts

Overall, "MyParcel NL" is a well-regarded app with strong customer support that enhances the shipping experience for many merchants, particularly those operating on Shopify. Although there are some areas needing attention, such as invoice clarity and occasional bugs, the app's ability to ease shipping logistics coupled with dedicated support makes it a valuable ally for many businesses.