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Customer reviews: My Easy Monogram

Reviews (51)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "My Easy Monogram" for its high-quality metal art products, reliable service, and efficient app features. The app is especially favored for its integration with Shopify, ease of use, and the commitment of its support team. Overall, it has become a trusted solution for those seeking to enhance their product range with metal signs and monograms.

Key Strengths

  • High-quality metal art products with diverse color options
  • Efficient integration with Shopify
  • Outstanding customer service and support
  • Fast shipping and reliable order management
  • Produced in the USA with attention to detail
  • Support for a variety of products with plans for future expansion

Common Concerns

  • Occasional delays and lack of updates on orders
  • Template messages and slow email responses for support
  • Minor issues with product descriptions requiring manual edits
  • App currently lacks support for custom designs, though this feature is expected soon

Final Thoughts

"My Easy Monogram" is highly regarded for its quality products and reliable app features, offering a strong alternative for merchants looking to diversify their Shopify stores with metal art products. Despite some challenges related to customer service and custom design features, the app's strengths and ongoing improvements make it a valuable tool for eCommerce businesses.

Couple Desires

Oct 10, 2024  on Shopify

I have been following up with My Easy Monogram regarding my order for the past 15 days, but I haven't received any proper response from them. They keep sending the same template message repeatedly. I've tried reaching out to them via email as well, but there's been no reply from their side. Neither tracking information nor any status update is showing on the store even after 30 days. Their service is extremely poor, and I am highly disappointed with the order process.

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