MSL: Store Locators logo

Customer reviews: MSL: Store Locators

Reviews (29)

Overall rating
4.6

What Merchants Think

The "MSL: Store Locators" app is highly regarded by merchants, particularly for its robust customer support and ease of use. Many users have praised the app for its efficiency in resolving setup issues and providing a reliable store locator solution. Despite some initial setup challenges, the app is generally considered user-friendly and effective, with an affordable pricing model that adds to its appeal.

Key Strengths

  • Outstanding customer support with prompt responses
  • Comprehensive and straightforward setup instructions
  • Affordable pricing compared to similar apps
  • Highly customizable features
  • Frequent updates and improvements based on user feedback

Common Concerns

  • Initial setup can be challenging for some, particularly with API integration
  • Encountered glitches, although resolved quickly by support
  • Functionality may require troubleshooting for correct map and address display

Final Thoughts

Overall, "MSL: Store Locators" is well-received for its powerful functionality and exemplary customer service. While there are some technical hurdles, the support team effectively addresses them, ensuring user satisfaction. The app offers a good balance of features and cost-effectiveness, making it a reliable choice for merchants seeking a store locator solution.

LabSolue

Jan 28, 2025  on Shopify

This App is great and most importantly has GREAT customer support. I've always received the help needed and their team has gone far and beyond to help us out - really competent and smart people. I recommend it!!

Feet Aid Center

Oct 22, 2024  on Shopify

MSL is fantastic - I faced an issue due to a conflict of another app and MSL sorted all of that for me in such a fast time - excellent customer service, excellent app. Thank you so much Chirag and Swati @ MSL

Si Facile

Oct 21, 2024  on Shopify

Le support technique est d'une grande aide. Un gros merci à Chirag qui m'a permise de bien installer l'application.

xDrop Store

Oct 05, 2024  on Shopify

Creatures Of Leisure NZ

Aug 19, 2024  on Shopify

Very helpful and responsive when I needed help fixing an issue

Powerhouse Tools

Aug 05, 2024  on Shopify

Simple yet functional. The customer service is superb. Patient to help anytime.

SOZO

Jul 06, 2024  on Shopify

So I figured out there is a bug with the plugin, where when you setup your store locator page, if you are using the "store locator" page template, it ends up displaying completely wrong addresses and coordinates and none of your correct info displays. I reset the page template to just a default page, and now my addresses and maps are all correct. Check that out if you're having issues.

TheraMart Chile

Jun 27, 2024  on Shopify

Very cheap compared to other similar App and it simply did what is supposed to do. The support is superb. I asked if they had this feature and they said they did not have so I was a bit disappointed but the next day they messaged me because they updated their app and applied the feature in their settings. So hands down to the developer.

Clark & June Candle Co.

Mar 19, 2024  on Shopify

Some of the reviews say this was hard to set up, but it wasn't bad at all. The video instructions are very good and at the time of this review, all the buttons, links and pages looked the same as what you would click when installing (not outdated). I did skip a step and contacted them. They got back to me the same day. The map is decent and the price is right.

Clean Beauty Market

Mar 09, 2024  on Shopify

Needed help and the team were very helpful and resolved my issues within hours of making contact. Highly Recommend

Canine Fitness & Rehabilitation Australia

Mar 05, 2024  on Shopify

Easy to use and set-up, Very helpful team that are happy to help if you have any issue or need assistance

CATALO

Feb 26, 2024  on Shopify

Has all the necessary tools that I need to have a perfect store locator on my site and it's affordable too! 10/10 would highly recommend!

Babolat Canada

Feb 20, 2024  on Shopify

This app is very user-friendly and offers many customizable options that make it versatile. The customer support team provided prompt and detailed guidance when I faced issues with file imports. I highly recommend this app as it exceeded my expectations.

sew.me

Jan 04, 2024  on Shopify

The app is great and easy to use, a big plus is their customer service. They respond quickly and are very helpful.

MICHE

Dec 13, 2023  on Shopify

I really wanted to love this app, but wound up removing it after 3 days. Help Desk did fix the app glitch issue within 24 hours, but trying to set up API was extremely difficult and confusing. Unless you understand code and how to set up API, which Google does not make easy, this gets really confusing and leave you going in circles. After 3 days I removed the app to find one where API key was not required. Even after watching all videos on "how to" and did all the steps, I still could not get the map locator to work correctly. I'm sad because it was easy set up, except for API part and it looked good.

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