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Customer reviews: CTS Multi Barcode Labels

Reviews (109)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "Multi‑Label Barcodes, by CTS". They appreciate its ease of use, convenience, and reliability. Many users have praised the exceptional customer service, which is often noted for its promptness and effectiveness in resolving issues. Overall, users find the app to be a valuable tool for their businesses.

Key Strengths

  • Exceptional customer service with quick response times
  • Easy to use with a straightforward interface
  • Highly customizable templates for various label sizes
  • Reliable functionality that meets business needs
  • Reasonable pricing for the features offered

Common Concerns

  • Limited support for non-English characters like Japanese

Final Thoughts

"Multi‑Label Barcodes, by CTS" is well-regarded by merchants for its ease of use and robust customer support. Users find it essential for their barcode and label printing needs, especially given its customization options and the responsive support team. While it meets most needs effectively, expanding language support could enhance its utility further.

Lone Star Roots

Apr 29, 2025  on Shopify

Outstanding Support and Service! I can't say enough great things about Flávio and the support I received from the Multi Barcode Labels team. From the very first email, Flávio went above and beyond to understand my very specific (and admittedly quirky) barcode needs. Every step of the way, he responded promptly, clearly, and with a problem-solving mindset that exceeded all my expectations. Even when my setup involved tricky workarounds — like using custom barcode fonts and matching outdated POS system requirements — Flávio stuck with me patiently, making multiple template adjustments and offering smart solutions. He was always one step ahead, anticipating challenges and explaining things clearly so I could make the best decisions for my business. The level of dedication, technical expertise, and genuine customer care I experienced is rare these days. It’s clear that Flávio and the Multi Barcode Labels team truly care about their customers' success. If you’re on the fence about using Multi Barcode Labels, don’t hesitate — the product is excellent, but the support is even better. Thank you again, Flávio! You’ve earned a lifelong customer.

Marmalade

Apr 23, 2025  on Shopify

After about a week using Shopify POS for our brick and mortar jewelry store, we were struggling on our own with the Dymo printer that came with our POS. We acquired the CTS Multi Barcode Labels app and reached out for support to see if we could utilize our old Zebra ZD410 printer that had worked so well under our prior POS system. Flavio helped us set up a tricky template for printing small jewelry barbells to that printer from our Mac computer. (There is nothing easy about that combination of realities.) He cheerfully dug in and kept making iterative modifications to the basic label template until we got the barcode, title and price sized and positioned just right, looking how we wanted it, scanning well and, most importantly, printing! It was truly one of the best e-mail back-and-forth customer service experiences I've had in recent memory, in any industry or endeavor. Bravo!

Bike Scooter Garage

Mar 03, 2025  on Shopify

Shopify Mobile Not Supported ? is this something you are working on ?, it would make using your app to print barcodes so much faster and easier.

Opal and Olive

Feb 15, 2025  on Shopify

I can’t get over how quick and efficient they are with their support. I needed a custom label made and the direction of the font adjusted and it was done within an hour. Turn around time A+ Willing to help A+ Ease of using the platform A+ I just love this app and the team. Thank you for your app and support

Screaming Mimis Vintage Fashion

Jan 30, 2025  on Shopify

After trying several other barcode/SKU apps and running into issues Multi Label Barcodes was recommended to me by a Shopify consultant. I find this app to be very convenient and easy to use compared to other apps. When I didn't see a template for the tag size I needed they quickly made me a custom template. When I had issues with printer alignment they responded right away and set up a meeting; 10 minutes later everything was working as intended. Great app and great customer service!

Switch Portland

Oct 22, 2024  on Shopify

Great app for a reasonable price! When we had an issue, I contacted support and got a prompt response and fix. Thanks so much!

DentalPartsUSA

Aug 05, 2024  on Shopify

Very impressed with prompt service and numerous samples and suggestions provided by Flavio to produce a template for our needs. Thank you again!!!

ChillyKicks

May 09, 2024  on Shopify

Have been using this app for 5 years now and it is perfect for my needs! Truly would not know what to do without it. Customer support is fantastic as well - super fast response and always eager to help. Thank you Multi-Label Barcodes team!

Fetch-the-Paper

Apr 22, 2024  on Shopify

Excellent app. It does exactly what I need it to do. Price is fair. Customer service responds well within 24 hours of contact. I'm glad I have this app for my business.

Allo Bonnie

Feb 16, 2024  on Shopify

L'équipe de soutien est tout simplement wow! Ils répondent à nos questions/demandes dans la même journée et ils ont pratiquement tout le temps une réponse à notre question ou problème. Ils vont même jusqu'à améliorer l'application selon nos commentaires et modifient nos settings pour nous afin de simplifier la tâche. Un gros merci!

Plum Bottom Gallery

Jan 13, 2024  on Shopify

Flavio was great at helping get a TSC-247 printer set up. It took some time but Flavio was quick with support and got my retail tag printer up and running with Shopify.

Elizabeth Henry

Dec 16, 2023  on Shopify

Multi-label barcodes helped me in a pinch! On a weekend even :) Its great to know that the developers have your back and are there to help. Thank you Flavio!

Card N All Gaming

Dec 01, 2023  on Shopify

Best barcode app on the app store. Don't look any further, I promise this is exactly what you're looking for.

RAYGUN

Nov 01, 2023  on Shopify

This app is an absolute life saver if you need to print labels from a Stocky PO. It's easy to use and editing templates is a breeze.

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