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Customer reviews: MP‑Store Credit

Reviews (21)

Overall rating
4.7

What Merchants Think

Overall, merchants express positive feedback for "MP‑Store Credit", highlighting its ease of use, efficient integration, and effective support team. Many users find the app instrumental in facilitating refunds and offering store credits efficiently, which helps save on processing fees and enhances customer satisfaction.

Key Strengths

  • Easy to set up and navigate, making it user-friendly for both merchants and customers.
  • Seamless integration with existing store platforms.
  • Effective customer support with quick response times, particularly praised are individuals such as Suraj and Ishan.
  • Ability to issue store credits instantly, saving on processing fees for refunds.
  • Helps in building customer loyalty by allowing redemption of store credits easily.
  • Good customization options even with the free version.

Common Concerns

  • Occasional issues with customer account synchronization.
  • Support sometimes fails to address specific queries effectively.
  • Unexplained issuance of free shipping credits when not intended by the store.

Final Thoughts

"MP‑Store Credit" is well-received for its straightforward functionality, helpful customer service, and ability to facilitate convenient store credit transactions. While it faces minor issues primarily related to customer support and feature glitches, the app overall delivers good value and positively impacts store operations and customer engagement.

Performance-PCs.com

Feb 12, 2025  on Shopify

Pretty robust store credit app. We had an issue with the New Customer Accounts and not syncing my customers to the store. It stalled out at 17K. But Suraj in support was very quick to address the issue and correct things. We are still in dev and not live but app should handle store credits well once we are live.

Sweet Gathering

Dec 06, 2024  on Shopify

I don’t usually leave reviews but wanted to bring more attention to this app. I found it by accident while searching for a better and quick way to do refunds for the customer. Everytime we give a refund, I would have to pay processing fees plus about a week's time for the money to reach my customer’s bank account so that they can use it again and I end up paying twice the processing for no reason! This helped me save time and money. I’m discovering that "MP‑Store Credit" is actually pretty neat. I can now give store credit on the spot and there are no processing fees. Problem finally solved!

VitaiTech

Dec 05, 2024  on Shopify

Our company started using this app for offering store credit and refund with ease to the customers. We feel that the app is easy to use, great admin panel and super clean integration to use for customers. Customer support is fast and effective with quick turnaround time. We are satisfied with everything you get.

Zu's Underground

Aug 07, 2024  on Shopify

Support is not great. They rarely answer the actual question asked. And for some reason that I can't fathom, it keeps issuing free shipping credits to customers when we DO NOT offer free shipping to anyone. Going to find a new app if support doesn't improve.

PakStores.Shop

Apr 22, 2024  on Shopify

Seems to be working out great!!! Great customer service - had a question that I emailed and it was answered promptly. So far I'm very happy with the App as I haven't been using it too long.

AquaAnglers

Mar 30, 2024  on Shopify

Easy Step Up! Nice customization options, even on the free version! It seamlessly integrates with my website! So excited to offer credit to win back old customers :)

ZippyRew

Mar 26, 2024  on Shopify

So far setup was easy. Looking forward to offering these features to our customers! Customer service is also very helpful and responsive.

KiddoFinds

Mar 18, 2024  on Shopify

Awesome customer service, brilliant company to deal with and ready to use! Would highly recommend to anybody… Ishan is fantastic.

nixon store

Mar 06, 2024  on Shopify

This is app is amazing! This was extremely easy setup and will help customers coming back for credit. This will help build loyalty with my customers for the long-term! Love it!

Hype fashion

Mar 02, 2024  on Shopify

First time using the app, Free version looks great and has resolved some of my long time issues with managing customers. Will update to a paid version soon. Great Job

Dainely

Feb 28, 2024  on Shopify

First time using this app and am still learning about what it can offer me as I go through it. My initial comment is that it is easy to navigate and I got the 'Credit and Refund management' system up and running not long after installing the App. Will make more comments as I learn more. Great App so far that is easy to use!

Merci Traders

Feb 27, 2024  on Shopify

I never knew It can be so easy to manage refunds and even rewin old customers with this easy store credit option. I am looking forward to what new features they come up with.

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