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Customer reviews: CB: Smart Product Descriptions

Develop by Shopify

Reviews (27)

Overall rating
4.6

What Merchants Think

Merchants using "Iconic: Product Features" generally express satisfaction with the app, appreciating its ease of use and the exceptional customer support team. The app is frequently praised for enhancing product descriptions and providing a similar, yet enhanced, experience to feature segments found on major e-commerce sites. Many users report positive impacts on their product presentations and overall sales conversions.

Key Strengths

  • User-friendly interface that simplifies product detail explanations
  • Highly attentive and responsive customer support, particularly from team member Jason
  • Effective customization options that integrate well with existing themes
  • Enhances product pages by making descriptions more attractive and informative
  • Positive impact on conversions and sales due to improved product presentation

Common Concerns

  • Potential for the app to slow down website performance
  • Missing features such as reordering of product bullets and column adjustments

Final Thoughts

Overall, "Iconic: Product Features" receives glowing reviews from merchants for its powerful capability in beautifying product pages and its robust customer support. While there are some criticisms regarding website performance impact and minimal feature limitations, these do not significantly detract from users' overall positive experiences. The app is highly recommended for those looking to improve their product displays and boost sales.

headphones.com

Jul 02, 2020  on Shopify

Contacted support on June 24th. They got back the next day and asked for access to our store. On July 1st, they installed their app and broke our Javascript on our product pages making our product pages unusable. Jason sent an e-mail at 3:25pm PST to say sorry for his delayed response (3 days) and we sent him the screenshots of the errors we were getting on our store. That was at 3:26pm PST. We did not receive a reply to that e-mail and it has now been 18 hours without even acknowledging that their app is causing issues. We had to delete the app and rollback our theme code. Very disappointed with our experience. As soon as the problem was brought to their attention they should have fixed it right away. Leaving any store broke for almost 24 is horrible.

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