Mersal connects your store to a unified customer engagement platform. When customers place orders, abandon carts, or create accounts, Mersal automatically syncs the data and lets you reply via WhatsApp, Webchat, Instagram, and Messenger from one inbox. Your team sees full customer context beside each conversation for faster, more personalized replies without switching tabs. You can automate messages based on Shopify events — send shipping updates, abandoned carts, or welcome new customers.

• All channels in one inbox with full Shopify context.
• Visual automations triggered by Shopify events.
• Real-time sync of products, orders, and customers.
• AI agents handle FAQs and escalate when needed.
• RTL interface and full Arabic localization.