Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit. Set actions to Auto, Ask me, or Off, with limits, approvals, transcripts, team replies, and human takeover.

• Answer questions from your catalog, policies, FAQs, and store knowledge
• Support chat and email, verify shoppers, and handle order requests
• Keep control with rules, approvals, team replies, and human takeover