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Customer reviews: TrustedSite ‑ Trust Badges

Develop by TrustedSite

Reviews (791)

Overall rating
4.6

What Merchants Think

Overall, merchants have a positive perception of "TrustedSite ‑ Trust Badges." They appreciate its role in boosting customer confidence by showcasing site security and trustworthiness. While many commend the app for its reliability and user-friendliness, some express concerns over its pricing structure, particularly for small businesses. Customer support is frequently applauded for being responsive and helpful.

Key Strengths

  • Enhances customer confidence and trust.
  • User-friendly and easy integration.
  • Responsive and helpful customer support.
  • Provides a sense of security and legitimacy for websites.
  • Has positively impacted sales for some merchants.

Common Concerns

  • High pricing for small businesses with low traffic.
  • Issues with banners disappearing unexpectedly.
  • Free version's limitations, such as quickly reaching maximum views.
  • Need for repeated customer support interactions to fully implement features.

Final Thoughts

"TrustedSite ‑ Trust Badges" is well-regarded for its effectiveness in boosting site credibility and customer assurance. Although there are concerns regarding cost and usage limits, the app's strengths in customer support and ease of use make it a valuable tool for many merchants aiming to enhance their website's trustworthiness.

Kuryz

Jan 05, 2025  on Shopify

Bon service, badge facile d'installation. Toujours une fierté de pouvoir montrer aux clients que nous sommes un site sécuritaire. Christian Kuryz.ca

Nexusni

Nov 13, 2024  on Shopify

I added a trust badge to my website, thinking it would help build customer confidence, which it did. However, I was surprised to be charged $348 after only a week, despite having just 130 visitors. For small businesses with lower traffic, the cost feels way too high for the value. While the feature itself is useful, the pricing doesn't seem fair for smaller sites. Thankfully, they refunded my money after I reached out and explained there was a mistake in how I set it up.

FredCo International

Oct 24, 2024  on Shopify

Overall the app has been ok but recently when I asked the TS team to disable the banner after I hit my monthly limit the banners started to disapper prematurely before i've hit my limits. I asked TS support to help so they just manually enabled my banners but haven't explained why the banners disappeared and how to prevent the issue. For now I have to keep monitoring my site weekly if the banner has disappeared. I hope TS can do a deep dive and actually address the root cause because this has happened before as well.

Harlinger

Oct 20, 2024  on Shopify

Trustedsite definitely does what it's intended to do,allow customers to browse knowing that the site they are on is secured. Do wish there was an increased amount of views per month on the free version,but overall is great.

Carbone's Marketplace

Oct 17, 2024  on Shopify

Customer support is great, Kekoa helped me get the trusted badge pasted on numerous pages of my website. Very friendly and helpful, everything was completed extremely fast. Thank you Kekoa for helping make sure I had the Trust Badge everywhere I possibly could.

B-konnect

Oct 06, 2024  on Shopify

Très bon application pour donner la confiance aux acheteurs, je suis sur la version gratuite déjà fait son effet je vais prendre la version pro plus tard, merci pour ce travail.

HogPro Scooters

Sep 19, 2024  on Shopify

Happy with the assurance it provides our customers. Still on free version but will embark on he paid journey as soon as our business grows in affordability. Thanks for this product, its great.

G.R.A.C.E. APPAREL

Jul 30, 2024  on Shopify

I didn't know how to add the codes to my Shopify store. So I reached out and I can honestly say their customer service is Amazing. I ended up working with their Representative Kekoa. Absolutely amazing customer service!! If anyone's lucky enough to have their enquiry served by this person, they'll have a great experience guaranteed.

Cardno Ltd

Jul 04, 2024  on Shopify

6 years with TrustedSite now, because our customers tell us it gives them confidence that our site is a trusted site!

Kruger EDC

Apr 12, 2024  on Shopify

Too expensive and their free plan is a scam. You reach the maximum number of hits after a few days and then the badge won’t show anymore.

TheNumber1Shop.com

Jan 26, 2024  on Shopify

Fantastic app. Great way to show customers all the trust information about your site, from a great company

TECHOBOOM

Dec 20, 2023  on Shopify

It’s expensive but it worth it, also to implement all of the badges and trustmarks you need to have contact them several times so they can add it for you

Madame Tadam Decor Studio

Dec 01, 2023  on Shopify

I recently had the pleasure of using Trustedsite's services and I couldn't be happier with the experience. Their commitment to ensuring website security and building customer trust is unparalleled. The user interface is intuitive and the features provided have greatly enhanced my website's credibility. I'm especially impressed with their customer service, which was both professional and incredibly supportive. Overall, Trustedsite gets a well-deserved 5-star rating from me. Highly recommended for anyone looking to boost their website's trustworthiness and security!

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