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Customer reviews: Mailchimp Forms: Capture Leads

Develop by Mailmunch

Reviews (1,486)

Overall rating
4.4

What Merchants Think

Merchants generally find "Mailchimp Forms: Capture Leads" to be a beneficial tool that simplifies lead management and is straightforward to start with, although some face challenges with its integration and ease of use. The app is appreciated for providing value to the industry, especially for businesses new to lead capture forms. However, there are mixed feelings about its overall utility, particularly due to limitations in functionality unless upgraded to the pro version.

Key Strengths

  • Simplifies the process of capturing leads.
  • Easy to start using and user-friendly.
  • Excellent customer service, even on the free plan.

Common Concerns

  • Lack of automation leading to potential revenue loss.
  • Professional feature upgrades required despite existing Mailchimp payments.
  • Integration difficulties with Mailchimp.
  • Mandatory Mailchimp branding seen as unprofessional.
  • Complexity issues with some users finding it hard to use.

Final Thoughts

"Mailchimp Forms: Capture Leads" is generally well-regarded for its ability to simplify the lead capture process and its supportive customer service. However, users should be aware of its integration challenges and potential need for additional investments for full functionality. While the app is ideal for new users seeking an easy start, more experienced users or those requiring seamless integration may encounter hurdles.

ThePawHouse

Jul 16, 2024  on Shopify

Still new to me but it has already simplified the process for me and taught me a few things as well. This is a huge value to the industry.

Poppy's Picnic

Jun 26, 2024  on Shopify

Useless. They stopped all of the automations - something to do with manually approving Lost a huge amount of recenue HUGE

ibonas

Jun 12, 2024  on Shopify

Mailchimp Forms is easy to use, simple to use, and very easy to get started with. I would recommend it

Wicked E-Moto

May 31, 2024  on Shopify

Not super useful as i need to upgrade to pro after already paying for Mailchimp in order to ensure my customers can exit any pop ups. It also displays Mailchimp at the bottom which looks unprofessional to me.

Rooted Creativity

May 27, 2024  on Shopify

I thought it was integrated into Mailchimp - but I am finding that the app sits separately and I cannot easily find how to integrate the mail lists... there might be a way, but it is not easily found so far. I will keep trying to work on it.

Mason Grace

Oct 12, 2023  on Shopify

Had an issue with customer not receiving the emails/ coupon code and chatting with help desk was very helpful and they gave a thorough explanation.

Kaylyn Sahs

Oct 10, 2023  on Shopify

Great customer service, even on the free plan! They helped solve some syncing issues we had with a form and Mailchimp. We've been using this app for a few years now. Highly recommend the Mailmunch app for Mailchimp forms!

Niel Asher

Jan 27, 2016  on Shopify

I was having a bad day when I first installed this app. I ran into some problems and I was disappointed at first at the slow response from Mailmunch support. However, the guys did get back to me to help and I must say that in just a week, this app has made a really positive impact for our business.

Funky Moose Records

Jun 17, 2015  on Shopify

I've always been against intrusive popups on sites to get people to sign up for your newsletter, however, the MailMunch exit-form is perfect for what I wanted, and it increased the number of subscribers to my newsletter substantially. I'm definitely keeping this app on my site.

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