Reviews: Lulu Direct

Customer reviews: Lulu Direct

Reviews (78)

Overall rating

2.7

5

3
4

2
3
2

3
1

5

What Merchants Think

Merchants have mixed feelings about "Lulu Direct." While some praise its ability to facilitate print-on-demand services and note its potential as a useful tool, others highlight significant integration issues with platforms like Shopify and the app's inconsistent performance. Many users appreciate Lulu's customer support, though there are remarks about delays and inefficiencies in shipping and order processing features.

Key Strengths

High-quality printing that surpasses competitors like Amazon.
Automated order processing, reducing manual tasks for merchants.
Excellent and responsive customer service addressing user concerns.
Effective for small-scale book sales and hands-free order fulfillment.

Common Concerns

Frequent issues with integrating the app with Shopify, complicating order management.
Delays and inconsistencies in shipping, including a lack of tracking information.
Outdated instructional materials, causing confusion during setup.
Expensive fulfillment charges compared to using Lulu's website directly.
Lack of real-time error logging and notification, affecting customer service.
Inadequate handling of international shipping options and their tracking.

Final Thoughts

Overall, "Lulu Direct" shows promise as a versatile tool for self-publishing merchants, thanks to its high-quality print production and automated features. However, it currently suffers from integration issues with Shopify, inconsistent shipping logistics, and outdated documentation, making it challenging for some users. While its dedicated customer service and ongoing updates demonstrate a commitment to improvement, current users may face administrative hurdles and should be prepared for potential workarounds.

Light Locked

Sep 15, 2024 on Shopify

I'm also having a lot of issues connecting LuLu direct app with my Shopify store. This has been an ongoing problem.

Tia-Clair Toomey

Aug 12, 2024 on Shopify

They have fundamentally broken this App after the recent "update", by removing mapped shipping and not implementing an equal alternative. Essentially useless as a hands off print on demand service, where you now have to baby every single order to make sure the shipping method is correct, otherwise it defaults to a more expensive method and you lose money on the sale. Pre update this was a very useful service that ran perfect for many years.

Nightgod333 Secrets Revealed Shop

Jun 30, 2024 on Shopify

I am having the hardest time getting my products properly linked / set up through Lulu Direct. All of the instructional videos are out of date, so all the information and instructions that they are giving doesn't apply to this new format, making it a huge pain to set up. If you update your entire structure, you need to update your videos too. Otherwise, you are just leaving people in the dark, which doesn't make for very happy customers / users of your platform.

Queer Blend

May 31, 2024 on Shopify

When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.

ScrumMastered

Sep 11, 2023 on Shopify

Absolutely the worst app I had to use because there is no alternative that connects to Shopify. The prints take forever to get made and sent to customers. There're no notifications if there is a problem. Using this app only had a negative impact on my business's reputation and brand image because Lulu is unable to do their part. I get customers who never receive the products, only to find out that Lulu marked an address invalid because it had a special character used. Ridiculous. I do not recommend this service to anyone. It's better to not sell printed products at all then sell them with this app.