Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

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Reviews (1,472)

Overall rating

4.7

5

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4

27
3

1
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7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
User-friendly interface that simplifies data interpretation even for beginners.
Exceptional customer support and helpful onboarding calls.
Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
Effective in identifying problem areas and improving conversion rates.

Common Concerns

Technical issues such as incomplete tracking and occasional glitches.
Lack of compensation for data loss issues reported by some users.
Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Radia Hair

Sep 24, 2024 on Shopify

Wonderful app! Very useful and is a great help to my store!

Momomi

Sep 22, 2024 on Shopify

Very user friendly and easy to read the data

Aussie Home Harmony

Sep 17, 2024 on Shopify

I love using Lucky Orange! It is so easy to navigate, and the interface is incredibly intuitive, everything is right where it should be. I can easily track visitor behavior, identify key insights, and make informed decisions to improve my website. As an early user, it has already helped me better understand what my customers are doing on my site. I highly recommend it to anyone looking for a powerful, user-friendly analytics tool!

Trueblueaussiedeals

Sep 17, 2024 on Shopify

Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)

NON-ALCOHOLIC DRINKS by Jean Hick

Sep 16, 2024 on Shopify

ottima, molto interessante !!!!

Kitchesse

Sep 16, 2024 on Shopify

Ja ik zou deze app zeker aanbevelen, het geeft je goede inzichten waar verbeteringen mogelijk zijn

Plush + Oak

Sep 16, 2024 on Shopify

So far so good! It is extremely interesting to see how customers interact with our store.

Trident Series

Sep 16, 2024 on Shopify

I had an onboarding demo call with Jordan and he was very helpful with showing us the features and benefits of the system, and was passionate about the app. The heat map, and recordings of live sessions is going to be very helpful for our new website that launched to be able to track how our ads are performing.

Artiori

Sep 16, 2024 on Shopify

I wanted to give special thanks to Emilia, who offered very professional help and proved to be kind and knowledgeable. I really valued how she handled my request for support being a new user of LuckyOrange.

Bellomo Tovaglie

Sep 16, 2024 on Shopify

Facile e intuitiva da usare, ti aiuta a capire come migliorare la struttura del sito web, consigliata assolutamente.

Dania-silk

Sep 15, 2024 on Shopify

Very good app, works smooth, and customer support is great!

Country Life Natural Foods

Sep 14, 2024 on Shopify

The team is super helpful. The software is pretty amazing. Worth it, for sure!

SmoothEco

Sep 14, 2024 on Shopify

Great customer service Thank you

Acid Queen Jewelry

Sep 12, 2024 on Shopify

Emilia was very helpful and informative. She took the time to help and explain to me the items I had had questions about and she continues to be helpful and provides excellent customer service and support.

Refyne Privilege Club

Sep 12, 2024 on Shopify

great features! and almost zero setup

MyBFF

Sep 10, 2024 on Shopify

recommended

Nomi Skincare

Sep 09, 2024 on Shopify

COLORADDICTED.COM

Sep 09, 2024 on Shopify

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop. Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point. So, I must say that I cannot recommend this app highly enough !

Smenzar.com

Sep 09, 2024 on Shopify

This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.

Wuduce

Sep 09, 2024 on Shopify

Honestly as a small buisness owner this is a must have, It literally has everything you could think of. Like heatmaps, and stuff. Its really cool how you can view customer sessions to see how they use your website