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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (789)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

À la mode maison

Dec 26, 2024  on Shopify

Amazing app verify useful for understand our customers behaviour/

The Pampered Bath

Dec 23, 2024  on Shopify

Great to see what customers are doing on the website

theparadoxx.co

Dec 21, 2024  on Shopify

Perfect.

uniquexyou

Dec 21, 2024  on Shopify

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

Schtill

Dec 21, 2024  on Shopify

Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.

The Jewelry Lounge

Dec 19, 2024  on Shopify

Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)

VENLUXA

Dec 18, 2024  on Shopify

werkt goed jammer dat ze geen basic hebben gratis .

Solarsunscape

Dec 17, 2024  on Shopify

I’m new to Lucky Orange, but I’m already impressed with the app’s ability to provide valuable insights into customer behavior on our website. It’s been incredibly helpful in understanding how visitors interact with our site and where we can improve the user experience. The onboarding call was particularly useful—it did a great job of familiarizing me with the features and how to make the most of them. Overall, I’m excited to continue using Lucky Orange and see how it can help optimize our website's performance.

B The Light Boutique

Dec 17, 2024  on Shopify

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

[Ready Studio]

Dec 15, 2024  on Shopify

Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.

BoostOral

Dec 15, 2024  on Shopify

Really nice and good for optimizing CRO

RetroNanix

Dec 13, 2024  on Shopify

I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.

Gray Bearded Green Beret

Dec 12, 2024  on Shopify

This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.

Hypergrind Coffee

Dec 11, 2024  on Shopify

Fantastic app that is super helpful for providing insights on how customers engage with our website.

Muuok

Dec 10, 2024  on Shopify

The App helps me improve my Store so that my customers can have a better shopping experience.

Dewority

Dec 08, 2024  on Shopify

A good app that gives you good insights.

MediTone

Dec 07, 2024  on Shopify

Great app to use to point out potential problems on your site. Great experience

Nexus Labs

Dec 07, 2024  on Shopify

Like and good app

wowcanvas.ro

Dec 04, 2024  on Shopify

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get. I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW! Btw, it also has a live chat functionality!

heveon

Dec 04, 2024  on Shopify

Must have. It really helps to track what customers really care about

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