Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

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Reviews (1,472)

Overall rating

4.7

5

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What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
User-friendly interface that simplifies data interpretation even for beginners.
Exceptional customer support and helpful onboarding calls.
Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
Effective in identifying problem areas and improving conversion rates.

Common Concerns

Technical issues such as incomplete tracking and occasional glitches.
Lack of compensation for data loss issues reported by some users.
Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

SimplyRealCheap

Oct 08, 2024 on Shopify

Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app

SoftBliss Earplugs

Oct 07, 2024 on Shopify

Good customer service and interface is user friendly

Tiny Kidos

Oct 07, 2024 on Shopify

I recently had a Zoom call with Jordan, and it was a game-changer for me as a store owner. He took the time to explain how to use the Lucky Orange app in detail, which opened my eyes to its incredible capabilities. After our call, I realized just how essential Lucky Orange is for anyone running an online store. It provides valuable insights into daily activity, allowing you to understand customer behavior and optimize your store effectively. The app is incredibly user-friendly, making it easy for even new store owners to navigate. Plus, it's affordable, which is a huge bonus for those just starting out. I highly recommend Lucky Orange to every new store owner. It helps you reach your goals more quickly and smarter, giving you the tools you need to succeed in the competitive online marketplace. Don't miss out on this fantastic resource!

AmorGlam

Oct 06, 2024 on Shopify

very informative and good for our website to understand the analytics

dfrnt Coffee

Oct 06, 2024 on Shopify

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far. Very detailed reviews and you can select the most important ones (checkout, added to cart). Also the heatmap is a must. I recommend it for any shopify store.

The Chicken Coop Company

Oct 06, 2024 on Shopify

Being able to see live session recordings has been a game changer for us and trying to understand rage clicks and mitigate any issues across browsers and forms (mobile, desktop, tablet) has really helped us optimize our site.

V3 Apparel

Oct 06, 2024 on Shopify

Lucky Orange has been a great addition to our store with the insight it provides into customer behaviour. Their support is also excellent and always on hand to assist with any queries!

Custom Crafting Alliance

Oct 05, 2024 on Shopify

This app for Shopify.com has been excellent and insightful! I can see the most visited pages and watch videos of what each one does. Highly recommended

DOGGIE daze

Oct 05, 2024 on Shopify

I would highly recommend. My visitor tracking is very helpful

Poet and the Bench

Oct 05, 2024 on Shopify

We made a few immediate changes, seeing how customers have experienced certain widgets on our shop. Rage clicks, who knew! Thanks for great insights!

IVeinte Terp Vodka

Oct 03, 2024 on Shopify

We always had a rough idea of where our website could improve, but Lucky Orange gave us the visibility we were missing. Being able to watch actual user sessions and see exactly where visitors were getting stuck or dropping off has made it so much easier to make tweaks that matter.

Homecore

Oct 03, 2024 on Shopify

So far my experience with lucky Orange has been great! The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data. The onboarding process was very easy and made much better by an personnalised call with an account manager. Would very much recommend.

BALTÉ

Oct 02, 2024 on Shopify

Fantastic app! Works brilliantly really giving an insight to the customer experience

The Note House

Oct 02, 2024 on Shopify

Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!

OTG|247

Oct 02, 2024 on Shopify

Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!

janegee

Oct 01, 2024 on Shopify

Working with Lucky Orange has been great so far! The app has so many incredible features to truly give you the data you need to understand how your customers are interacting with your website. I highly recommend taking advantage of their 15-minute onboarding call to get yourself on the right track. We're excited to see the changes we can implement on our site from this valuable data.

BELGIAN-STYLE ALES

Sep 30, 2024 on Shopify

This is the best product on shopify. Emilia is great, she was able to solve all my issue right away and got me back on reviewing the customers flow thru my site.

Audio Life Inc.

Sep 25, 2024 on Shopify

The heatmaps and visitor replays are invaluable to our business. We have gained so many actionable insights from watching them!

CasaNookDecor

Sep 24, 2024 on Shopify

CTA, Inc.

Sep 24, 2024 on Shopify

We left a year ago for a different service and have found the application to be one of the best we have used. Good to be back and support is excellent.