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Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps &amp; Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps &amp; Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

Reviews (1,471)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Petline

Nov 12, 2024  on Shopify

As someone constantly seeking ways to improve user experience and optimize conversion rates, Lucky Orange has been an invaluable tool. The app provides robust features that allow you to see exactly how visitors interact with your site, making it easier than ever to pinpoint friction points and optimize the user journey.

Wander Wears

Nov 11, 2024  on Shopify

Lucky Orange is quickly entering our daily routine for store checks. We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement. Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us. The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!

JELLYSUB

Nov 11, 2024  on Shopify

This app is unexpectedly great! It does an excellent job of tracking customer behavior. The visual design is unique, and the interface is clean and user-friendly. There are still a few areas I'm a bit confused about, but I'm looking forward to exploring them further.

Therapio

Nov 11, 2024  on Shopify

Amazing app.

The Light Providers

Nov 10, 2024  on Shopify

Good app and quick help from the support team when I had issues.

Future sole co

Nov 09, 2024  on Shopify

Good to see what my customers are doing. Helps with conversion

Suntied

Nov 08, 2024  on Shopify

I found Lucky Orange incredibly helpful! It helped me identify bottlenecks and issues on my website immediately and helped to improve the quality. Highly recommend this tool!

M&J Games, LLC

Nov 07, 2024  on Shopify

Had a great call with Emilia this morning. She was very sweet and helped me with integrating the software with my Shopify store. The process was seamless. Really a great start!

Designhallen

Nov 06, 2024  on Shopify

very good app for tracking, thanks to bradley helped me setup my account !:)

Qoozzy

Nov 06, 2024  on Shopify

This is an amazing application and very useful

liftandfight.nl

Nov 03, 2024  on Shopify

Perfect app! You can see live behaviour of your potential customers on your webshop. They provide a lot of data for conversion optimalisation!

Wonderscape Toys

Nov 02, 2024  on Shopify

Really Happy with Lucky Orange , very straight forward and easy to use

Gamesify

Oct 31, 2024  on Shopify

really useful, especially the recordings of people on the website

Oct 31, 2024  on Shopify

This is a great app. I was looking for an app that could track user behavior in such detail.

RosalindTate

Oct 30, 2024  on Shopify

I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!

Amorica NYC

Oct 30, 2024  on Shopify

Bluca

Oct 29, 2024  on Shopify

Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.

Forage Hyperfoods

Oct 28, 2024  on Shopify

Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.

ELITE CARAT

Oct 27, 2024  on Shopify

Lucky Orange has been a game changer for our website! It’s incredibly helpful to see how visitors interact with our pages in real-time. The heatmaps and session recordings provide so much insight, allowing us to quickly identify what’s working and what needs improvement. I especially like the form analytics; it’s amazing to see where users are dropping off. The only downside is that it can take a bit of time to load occasionally, but that’s just a small hicup. Overall, it's been a valuable addition to our toolkit!

ShowerSpaah

Oct 23, 2024  on Shopify

Just onboarding at the moment and would recommend the on-boarding call. Emilia took notice of what I had out in the call notes and answered my questions on Clarity vs LO with great clarity. Much better than just being bombarded with a standard 'death by PowerPoint'

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