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Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps &amp; Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps &amp; Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

Reviews (1,471)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

VENLUXA

Dec 18, 2024  on Shopify

werkt goed jammer dat ze geen basic hebben gratis .

Solarsunscape

Dec 17, 2024  on Shopify

I’m new to Lucky Orange, but I’m already impressed with the app’s ability to provide valuable insights into customer behavior on our website. It’s been incredibly helpful in understanding how visitors interact with our site and where we can improve the user experience. The onboarding call was particularly useful—it did a great job of familiarizing me with the features and how to make the most of them. Overall, I’m excited to continue using Lucky Orange and see how it can help optimize our website's performance.

B The Light Boutique

Dec 17, 2024  on Shopify

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

[Ready Studio]

Dec 15, 2024  on Shopify

Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.

BoostOral

Dec 15, 2024  on Shopify

Really nice and good for optimizing CRO

RetroNanix

Dec 13, 2024  on Shopify

I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.

Gray Bearded Green Beret

Dec 12, 2024  on Shopify

This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.

Hypergrind Coffee

Dec 11, 2024  on Shopify

Fantastic app that is super helpful for providing insights on how customers engage with our website.

Muuok

Dec 10, 2024  on Shopify

The App helps me improve my Store so that my customers can have a better shopping experience.

Dewority

Dec 08, 2024  on Shopify

A good app that gives you good insights.

MediTone

Dec 07, 2024  on Shopify

Great app to use to point out potential problems on your site. Great experience

Nexus Labs

Dec 07, 2024  on Shopify

Like and good app

wowcanvas.ro

Dec 04, 2024  on Shopify

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get. I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW! Btw, it also has a live chat functionality!

heveon

Dec 04, 2024  on Shopify

Must have. It really helps to track what customers really care about

Practical Product Picks

Dec 03, 2024  on Shopify

I would hands down recommend the Lucky Orange app. Why? Three reasons. 1) Stop the guesswork. You know where your users are browsing. Visuals bring the data alive. A potent combination when your trying to understand the weak points on your site. 2/ The dashboard is so user friendly that my daughter, with a little over six years of life experience could find her way around it. Don't know why your users are angry - one click on the discovery tab and you've got the answer. Simple. 3/ Customer service team are real humans - kind, polite (but not cheesy) they answer your question quickly - panicking about those gaps between user actions - drop them a message and they will answer. 4/ Lucky Orange - the name alone and icon is something else. Talk about elite branding. On a serious note - genuinely think this software has helped me find out key info about my site. In a world full of data, you can get lost but luckily there's one orange giving your website the vitamin C it needs ️. If anyone wants to check if I'm legit about this drop me an email and I will jump on a call to shout about them.

Sprout Spout

Dec 02, 2024  on Shopify

Emilia from LO, helped us to identify a better approach towards learning from our customers

Vionis Industries - based in Düsseldorf

Dec 02, 2024  on Shopify

Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app! 5 Stars!

Store Supplies

Dec 02, 2024  on Shopify

I am still testing the app but so far it seems great, super intintuative with great features for gather important data that would be difficult to gather otherwise. The team is very helpful as well :)

MILORA

Dec 01, 2024  on Shopify

A must have app, with excellent customer support and help available

AnsAtelier

Dec 01, 2024  on Shopify

It is the perfect app to see how customers visit your website. This was really helpful for me to understand where do my customers click and to increase conversions on my website.

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