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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (798)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

ETHA Natural Botanicals

Aug 05, 2025  on Shopify

Very easy integration to Shopify, 1-click integration and simple signup process. Lucky Orange has many features and functionality for understanding the customer journey, automatically find meaning data through all the massive amounts of customer recordings.

Silvex

Aug 05, 2025  on Shopify

Very clear, I like the heatmap. I had a support call. I was helped very nice and with patience. I had many questions but the support has helped me with everything

Kpopstores.Com

Aug 03, 2025  on Shopify

Lucky Orange serves as a useful tool for analyzing and understanding the traffic patterns of my website.

Arima Homewares

Aug 01, 2025  on Shopify

Great app – I've been using it for a few years now. It's still a very useful tool for understanding customer activity. The only limitation is that we can't see when a customer scrolls down, as the screenshots remain fixed at the top of the page.

Boarding Away

Jul 31, 2025  on Shopify

Amazing app! I started thinking about how to further optimise my Listings, but without valid data, it's like stepping in the blind. After a quick search I discovered Lucky Orange as one of the leading applications for Heatmaps and data tracking. Installation and setup was super easy and just after a couple of days I get fascinating insights into my customers journey, which elements in the listings they see and how many of them not even reach the strongest and most convincing parts of the listing. I already did some minor improvements but looking forward to do a bigger change after validating some more data. Thanks for the awesome application!

Nosetta

Jul 31, 2025  on Shopify

Clear and effective. Installed from the beginning.

RivieraOutdoorDecor

Jul 31, 2025  on Shopify

I have used the Lucky Orange app for a couple of years now and it has brought a ton of valuable information on our website to increase the volume of sales. The recordings and heatmaps have been my favorite to gain insightful information as to how clients have navigated around our website. You will get a lot of use out of this app!

MyColorfulBands

Jul 30, 2025  on Shopify

Great Service! We have been using it for 4 years now and it has helped us a lot.

IOmeter

Jul 29, 2025  on Shopify

Useful tool to provide a better experience for our customers. It enables us to make informed decisions to improve our website

Xpress Your Passion

Jul 14, 2025  on Shopify

I previewed the app on my own and found it to be helpful. When I got the overview from Justin. Then things really clicked and be way clearer as to how insightful Lucky Orange is. It provides great context for what actions we need to take to ensure we're providing the best shopping experience for our customers.

Wild Wicks Candles

Jul 09, 2025  on Shopify

Lucky Orange has been a game-changer for understanding how customers interact with our site. The live visitor recordings and heatmaps helped us optimize our layout and catch issues we wouldn’t have seen otherwise. Highly recommend for any small business!

Recovery Laboratories

Jul 09, 2025  on Shopify

WOW! I wish I knew about this sooner to be honest. It has proven to be so useful in the first few days I was able to diagnose the customer journey, determine shortfalls in page design, understand user experience, and tailor my site according to the detailed insights provided by Lucky Orange. I actually feel lucky I found this app. It was so easy to install and get going that I felt like it was there the whole time waiting to be unlocked.

Passioni

Jul 09, 2025  on Shopify

Very detailed Analysis. Were happy to use Lucky Orange. Definitely can recommend.

Perfume a la carta

Jul 08, 2025  on Shopify

It’s an useful tool to analyze your website

Decalys Skincare

Jul 08, 2025  on Shopify

Definitively one of the best alternatives to Hotjar for UX and CRO on Shopify. If you want to understand how to optimize your shop customer experience you have to check out Lucky Orange.

Bluck Europe

Jun 26, 2025  on Shopify

Genial, muy útil. La recomiendo.

DabbaDrop

Jun 19, 2025  on Shopify

Easy to learn and use, great customer service, quick at-a-glance findings

SERJ

Jun 18, 2025  on Shopify

I'm yet to have an official onboarding call where I can understand the full benefits of lucky orange. but already through my minimal understanding I have been able to understand how people are navigating through my website and at what point they are likely to leave before checking out. I'm excited to keep using lucky orange. It's like a crystal ball into what's working for customers and what's not so you can make improvements and track results.

TulipCloud

Jun 18, 2025  on Shopify

Very nice

Kaindly

Jun 18, 2025  on Shopify

Very great support :) thank you so much

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