Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

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Reviews (1,471)

Overall rating

4.7

5

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4

27
3

1
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7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
User-friendly interface that simplifies data interpretation even for beginners.
Exceptional customer support and helpful onboarding calls.
Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
Effective in identifying problem areas and improving conversion rates.

Common Concerns

Technical issues such as incomplete tracking and occasional glitches.
Lack of compensation for data loss issues reported by some users.
Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

SootheFit

Jan 12, 2025 on Shopify

Very useful for getting valuable visitor insights

Akokia

Jan 12, 2025 on Shopify

good app

Long Stay

Jan 09, 2025 on Shopify

Such great insights about my store! Because of Lucky Orange i've been able to analyze a ton of data and make changes in order to optimize my store for more conversions

Safe work

Jan 09, 2025 on Shopify

אפליקציה נהדרת. אפשר לקבל המון מסקנות

Soi Parfums llc

Jan 08, 2025 on Shopify

wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.

Rameva

Jan 07, 2025 on Shopify

Perfect

Eliana Piers

Jan 06, 2025 on Shopify

So far I love how Lucky Orange shows me what's happening on my site. The heatmaps and recordings are so great to have!

Premium eBikes

Jan 05, 2025 on Shopify

Emilia was very helpful in sorting my account. Thanks!

EARTH ALLIES

Jan 05, 2025 on Shopify

Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.

ZAISHA

Jan 05, 2025 on Shopify

Great experience

Old Young's

Jan 04, 2025 on Shopify

Excellent app for webpage analytics and insights

Sports Lab

Jan 03, 2025 on Shopify

Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!

DRIVEN | Performance Products

Jan 01, 2025 on Shopify

Easy to use with great insight of customer CX.

Horse Help

Jan 01, 2025 on Shopify

Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!

À la mode maison

Dec 26, 2024 on Shopify

Amazing app verify useful for understand our customers behaviour/

The Pampered Bath

Dec 23, 2024 on Shopify

Great to see what customers are doing on the website

theparadoxx.co

Dec 21, 2024 on Shopify

Perfect.

uniquexyou

Dec 21, 2024 on Shopify

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

Schtill

Dec 21, 2024 on Shopify

Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.

The Jewelry Lounge

Dec 19, 2024 on Shopify

Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)