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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (829)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Circuit Breaker Guys

May 13, 2025  on Shopify

Wonderful support (Justin) through integrations! It's not just the incredible analytics that makes these guys so great, its the human touch too! Cheers, Mitch

LylyShop

May 13, 2025  on Shopify

Lucky orange me permet de voir les statistiques de manière très précise, la fonction de visualiser l expérience client dans le site est top aussi.

Rahya Jewelry Design

May 12, 2025  on Shopify

Great app! Was able to really drill into my website and make some minor changes that made a huge difference in sales. Definitely would recommend to any online business ready to take their website to the next level.

Art For Our Planet

May 12, 2025  on Shopify

I found this so insightful! Amazing to be able to see where you customers are visiting and where they click off.

Honeycomb Kitchen Shop

May 06, 2025  on Shopify

I work for a kitchen shop with growing online sales and I needed a tool to make better informed decisions. I downloaded Lucky Orange because it has the heatmap tool, which I really wanted to start using. But in addition, it has lots of other measuring tools and resources that will be beneficial to our small business. I scheduled an intro call with Justin, and he was very helpful in showing me the ropes. I'm looking forward to seeing what all Lucky Orange can help us do!

Bronagh Mills Art

May 06, 2025  on Shopify

This app was really quick to get integrated to my site, before having the app I used have an idea what customers liked, but after getting this app I was able to see certain products / styles of products that people did not click into much. Heat map also gave good indication on what pages I should focus on improving.

MyTickTalk

Apr 21, 2025  on Shopify

Justin, the Lucky Orange rep, was very knowledgeable and thoroughly helped me review the latest updates and shared some great tips and best practices so that I could make the most out of the app. Being a Shopify Plus member I learned that we have even more features available to us, which is a huge bonus!

The Hyper Culture

Apr 17, 2025  on Shopify

Great app that gives a detail breakdown. I love the heatmaps and sessions recording. The interface is easy to use and understand as well.

Mizz Korea

Apr 16, 2025  on Shopify

Super helpful customer service and product! We love using them.

Mini Rhae Play

Apr 15, 2025  on Shopify

Such a great app for deep insight into the traffic of your website. I recommend!

Swellfish Outdoor Equipment

Apr 15, 2025  on Shopify

We are still getting to know the software, but so far, so good. We like the video recordings.

RAGA BED AND BATH

Apr 13, 2025  on Shopify

Very helpful app to track behaviour and very easy to track what things needs to be changed for providing good customer experienc

Majestic Hudson Lifestyle

Apr 10, 2025  on Shopify

I am happy to have been introduced to Lucky Orange at a Shopify Digital Summit. The software is already helping us understand our customer behavior in ways that I had never thought of before. Thank you for the detailed and helpful onboarding session.

Afters.

Apr 08, 2025  on Shopify

Great customer service and really easy to use!

ARABICA NIGHTS

Apr 08, 2025  on Shopify

Great app, gives me everything I need, including chat. Some improvements to be had, but overall an extremely useful and handy app to have.

Mimatri.shop

Apr 08, 2025  on Shopify

I very good experience. I check with replay and I correct mistakes and with heatmaps, I work to make loading fast.

ZENO HAUS

Apr 03, 2025  on Shopify

Love the user interface. Very friendly! The LIVE view and playbacks are phenomenal.

Klinkys

Apr 02, 2025  on Shopify

Fantastic app.

Holrey

Apr 02, 2025  on Shopify

Love this app! Super easy to use and also really fast!

VANTARD

Apr 01, 2025  on Shopify

Super application qui permet de suivre l'activité des clients sur notre site, et notamment de revoir leurs sessions pour savoir ce qu'il n'allait pas ! La période d'essai est assez longue pour évaluer toutes les possibilités que procurent cette app. Je recommande.

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