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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (829)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

HALIPAX

May 31, 2025  on Shopify

We’ve been using Lucky Orange for a while now, and the insights it provides are incredibly valuable. But what truly sets it apart is the amazing support team, especially Bradly, who went above and beyond to help us upgrade to the new version seamlessly. Bradly was not only knowledgeable, but also extremely patient and responsive. He walked us through every step, answered all our questions, and made sure everything was optimized perfectly. The new version is even more intuitive, with enhanced features that are already making a big difference in how we understand user behavior. If you’re on the fence, don’t hesitate. Between the app’s capabilities and the world-class support, Lucky Orange is a must-have for any serious eCommerce store. Highly recommended!

Wolf Mattress

May 28, 2025  on Shopify

The app is very intuitive and easy to use and pull insights from. I'm excited to dive into the data more!

Mente Serena

May 27, 2025  on Shopify

I’ve been using Lucky Orange on my Shopify store, and it’s been incredibly helpful in improving my sales process. The session recordings helped me identify key friction points in the checkout and make adjustments that improved conversions. I also love the heatmaps—they give me clear insights into what my visitors are focusing on. The setup was easy, and the support team is responsive and helpful.

CIBI

May 25, 2025  on Shopify

Great service and more than enough features to analyse.

Ready To Assemble Kitchen Cabinets

May 23, 2025  on Shopify

Justin, had great customer response and quick to help my issue

girlgangshop

May 23, 2025  on Shopify

I've tried quite a few share of Replay Apps, and Lucky Orange is by far the best, most modern interface and intuitive one! Super recommend!

Tobias&Rose

May 23, 2025  on Shopify

This is an absolutely great app for working out the customer experience for my website. So valuable for testing new layouts and seeing what works with our customers.

SurgiMac Dental Supply

May 22, 2025  on Shopify

Jordan gave a fantastic, friendly, and incredibly educational presentation on Lucky Orange today for our SurgiMac Shopify store. He made the platform's powerful features, like the Cart Value Overview and pre-built funnels, easy to understand and showed us exactly how they can benefit us. We're excited to dive in and utilize Lucky Orange!

Rightsline Gameday

May 22, 2025  on Shopify

Excellent customer support--even though my problem turned out to be user error (me), they patiently troubleshooted and resolved my problem right away.

Capalaswim

May 21, 2025  on Shopify

Nohlas

May 20, 2025  on Shopify

Having using Lucky orange to check how my customers behavior is a big help, now i know what to change to have a better customer experience for my site

BIOBYME

May 20, 2025  on Shopify

This app is incredibly easy to install — it worked perfectly from the very first try. Within minutes, I could see valuable insights into how users interact with my website. The interface is intuitive, and the data is presented in a way that makes it simple to spot patterns and optimize the customer journey.

ICART

May 20, 2025  on Shopify

Lucky Orange has completely transformed how I understand visitor behavior on my website. The live session recordings, heatmaps, and real-time analytics are incredibly insightful. I can actually see where customers drop off or get confused, which has helped me make quick and effective changes to boost conversions. The dashboard is intuitive and the setup was super simple. As a small business owner, it's one of the best tools I’ve invested in. Highly recommended for anyone serious about optimizing their site!

Chewies Choice

May 19, 2025  on Shopify

Very happy with the app! You can really watch what customers are doing, which gives you a lot of insights.

Natur und Ruhe

May 17, 2025  on Shopify

Ich nutze diese Erweiterung seit 1 Woche und konnte meine Fehler auf meiner Webseite Entdecken. Zudem die Psychologie der Kunden besser nachvollziehen. Es ist hilfreich für Unternehmer die eine fertige Webseite haben und die Sichtweise vom Kunden besser nachvollziehen wollen.

TINY TRAVEL

May 17, 2025  on Shopify

Je recommande car il y a un vrai suivi et permet de voir le comportement des clients sur le site.

Laguna Happy

May 16, 2025  on Shopify

We installed Lucky Orange and were instantly surprised at the level information we were able to obtain. I have always had data but no other tools give you the “why” around the patterns we were seeing. We were able to quickly make a list of web optimization and checkout improvements that we believe will be game changers ! Can’t wait to dig into all the other functionality. Big win for us!

Sackcloth & Ashes

May 15, 2025  on Shopify

Had the best onboarding call with Jordan Dodd. As an engineer and UX/UI designer, I really appreciated how efficient and informative the session was—I got everything I needed in such a short time. Super happy with the app and the support team. Highly recommend!

Nurivio Euro

May 14, 2025  on Shopify

Lucky Orange is an outstanding tool! It has helped me gain valuable insights into how visitors interact with my website. The heatmaps, session recordings, and live chat features have been game-changers for understanding user behavior and improving my site's performance. It’s incredibly easy to use and packed with features that provide real value. Since using Lucky Orange, I've been able to make smarter decisions and boost conversions. Highly recommend to anyone serious about optimizing their online presence!

Bugstick

May 13, 2025  on Shopify

good dashboard and accurate reporting data

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