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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (798)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Molly Miller

Oct 08, 2025  on Shopify

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

Beaker & Wrench

Oct 07, 2025  on Shopify

Great and very fast customer support.

Run by Chaos

Sep 25, 2025  on Shopify

I’m new to e-commerce and Lucky Orange has been really helpful. The heatmaps and recordings help me understand what is happening on my site and where I need to make improvements.

Ya Store

Sep 24, 2025  on Shopify

Build My Mini

Sep 19, 2025  on Shopify

it has a cool feature

Easiefy

Sep 19, 2025  on Shopify

It is great app

Kandyway

Sep 15, 2025  on Shopify

Love the software so far as i believe it will help improve our conversion rates

Luxury Home Interior

Sep 09, 2025  on Shopify

Jordan is a gent. Great App.

King & Tuckfield

Aug 29, 2025  on Shopify

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

Top Spec Motorsports

Aug 25, 2025  on Shopify

Lucky Orange has been a game changer for our store. The visitor session recordings let us watch how customers actually browse, which makes it so much easier to spot friction points and improve conversions.

Coffee Library

Aug 21, 2025  on Shopify

Still learning it but awesome so far!

Nuude

Aug 19, 2025  on Shopify

I love the dashboard and the options to see the real customer interaction on my website. Very insightful and I highly recommend it!

Arvuzi

Aug 13, 2025  on Shopify

Great for analysing customer behaviour via a visual walk through

Aster

Aug 13, 2025  on Shopify

Very useful, I especially like to follow what the visitors do each seconds

RePlanet

Aug 12, 2025  on Shopify

Amazing app and its functions

Intriguing Hair

Aug 12, 2025  on Shopify

I love this app, definitely helpful to see bottlenecks and constraints on website

PartsDuck.com

Aug 12, 2025  on Shopify

Great tool, especially for a new website that im still trying to clean up the UX.

HUNY

Aug 12, 2025  on Shopify

Just started using Lucky Orange and loving it so far!

CD Reiss Shop

Aug 12, 2025  on Shopify

My Lucky Orange onboarding was excellent. In one session, I learned how to use filters, events, and funnels to see exactly where customers drop off and take action right away. The walkthrough was clear, tailored to our Shopify store, and we even set up custom events on the spot. The interface is intuitive, the insights are powerful, and I’m confident this will help boost conversions. Highly recommend.

Omoide Jewellery

Aug 07, 2025  on Shopify

I can know what customers have done on my web and improve performance.

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