Lucky Orange App Review: Features, Pros & Cons for Shopify

Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (843)

Overall rating

4.7

5

442
4

35
3

4
2

1
1

14

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
User-friendly interface that simplifies data interpretation even for beginners.
Exceptional customer support and helpful onboarding calls.
Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
Effective in identifying problem areas and improving conversion rates.

Common Concerns

Technical issues such as incomplete tracking and occasional glitches.
Lack of compensation for data loss issues reported by some users.
Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Novoqueen Pro

Oct 29, 2025 on Shopify

Even though I’m still learning how to use the app and don’t fully understand everything yet, the customer service at Lucky Orange is absolutely excellent! They’re super patient, quick to respond, and really helpful every time I have a question. That kind of support makes a huge difference!

SoSocial

Oct 21, 2025 on Shopify

Great app, provides a ton of very actionable information on your customer journey and funnels. Jordan is very responsive. Highly recommended.

Moonlight at Midnight Holistics

Oct 18, 2025 on Shopify

This app is super helpful. It really helps you see your blind spots.

The Functional Teacher

Oct 17, 2025 on Shopify

Jordan was amazing. Accommodating, knowledgeable, and was able to answer all questions I had - Thank you Jordan!

Seymour Weaver MD, LLC

Oct 16, 2025 on Shopify

Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.

HVS Home

Oct 14, 2025 on Shopify

Great tool for learning audience and so much more.

Kinderdekbed.nl

Oct 13, 2025 on Shopify

We use Lucky Orange mainly for the heatmaps and session replays to spot UX issues and better understand how visitors interact with our store. It’s really helpful for optimizing product pages. Highly recommended for any Shopify store that wants clear insights into visitor behavior.

Willow Tree and Company

Oct 13, 2025 on Shopify

Excellent view of what is really happening on my website. So valuable in creating the ultimate experience for my clients.

Pawtner

Oct 13, 2025 on Shopify

Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!

GlowFlow

Oct 10, 2025 on Shopify

Good

vannbells

Oct 10, 2025 on Shopify

Easy to use and very helpful to see how your customers behave on your page in order to adapt accordingly!

Comfort Furniture

Oct 08, 2025 on Shopify

Great analytics - very feature heavy but with ease of use and help at hand.

Molly Miller

Oct 08, 2025 on Shopify

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

Beaker & Wrench

Oct 07, 2025 on Shopify

Great and very fast customer support.

Run by Chaos

Sep 25, 2025 on Shopify

I’m new to e-commerce and Lucky Orange has been really helpful. The heatmaps and recordings help me understand what is happening on my site and where I need to make improvements.

Ya Store

Sep 24, 2025 on Shopify

Build My Mini

Sep 19, 2025 on Shopify

it has a cool feature

Easiefy

Sep 19, 2025 on Shopify

It is great app

Kandyway

Sep 15, 2025 on Shopify

Love the software so far as i believe it will help improve our conversion rates

Luxury Home Interior

Sep 09, 2025 on Shopify

Jordan is a gent. Great App.