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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,473)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Franklin

Apr 23, 2024  on Shopify

This App has been very useful to understand our customers behavior on our website. Analytics are very well detailed. It really helped us out to improve the CRO !

Medix 5.5

Apr 22, 2024  on Shopify

We just launched a new website, and Lucky was sooo helpful in getting key analytics to set us up for success!

SoftieHuddle

Apr 22, 2024  on Shopify

This app is just so good, there is so much interesting features in it to your shopify store.

Rino Design AB

Apr 19, 2024  on Shopify

funkar ypperligt för ändamålet

Transcend

Apr 19, 2024  on Shopify

The interface is really easy to use and yet deeply insightful!

Tom Tasty

Apr 18, 2024  on Shopify

I'm a beginner. The app looks great. Installation was easy. Bradley from the customer support team was a big help.

Global Rings Jewelry

Apr 17, 2024  on Shopify

Easy to use with shopify, representatives are all helpful!

Air Oasis

Apr 17, 2024  on Shopify

Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.

Big Boy Toys

Apr 17, 2024  on Shopify

Lucky Orange provides me with valuable insights on customer activities which are so important for making ongoing product and marketing decisions.

pH-D Feminine Health

Apr 16, 2024  on Shopify

Very quick, responsive, and helped me with exactly what I needed!

CarToCamp

Apr 15, 2024  on Shopify

I've been very impressed with the available analytics and UI of this app!

Cheap Monopoly Stickers

Apr 15, 2024  on Shopify

Amazing support! Started testing the app yesterday and I'm enjoying it so far. It's awesome to be able to talk to the costumers and watch what they are doing in the page live! That definetely helps a looot! I strongly recommend you give it a try!

Sendr Shop

Apr 07, 2024  on Shopify

The information on the analytics you can get from lucky orange that you can't get from just shopify are awesome. Especially the feature of the heat maps is very unique and very useful.

Unikatko.com

Apr 07, 2024  on Shopify

Very good and important app for ecommerce. Also support is great, even on sunday! :)

VEXEL-Baby

Apr 07, 2024  on Shopify

This is a very good app. It helps me a lot to track the movement of my clients on the site and find weaknesses that I can immediately fix for my customers :)

theWatermelon

Apr 04, 2024  on Shopify

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

Matrix Furniture

Apr 04, 2024  on Shopify

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Unibuto

Apr 04, 2024  on Shopify

Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site. Ótimo. Recomendo a todos os profissionais.

il Buco Vita

Apr 03, 2024  on Shopify

Jordan was excellent in guiding me through Lucky Orange features. We are confident they can help us improve our sales and overall website experience.

EZ Tech Life

Apr 03, 2024  on Shopify

Great app

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