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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,473)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Lowcountry Littles

Jun 13, 2024  on Shopify

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

American Technology Products DBA Server Disk Drives

Jun 12, 2024  on Shopify

Great App and Great Support. Thank you.

Werk Mija

Jun 12, 2024  on Shopify

During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!

CharmBox

Jun 12, 2024  on Shopify

Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.

The Lifestyle Store

Jun 11, 2024  on Shopify

Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.

Studio Zoraya

Jun 11, 2024  on Shopify

So far this app is working pretty well, but I’ve only used it on a site in development. Looking forward to seeing what it can do in live mode.

Kevin Lovegreen | Lucky Luke Books

Jun 11, 2024  on Shopify

Very helpful!! Walked me through everything I needed help with. Very quick and easy.

Party Social

Jun 11, 2024  on Shopify

So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.

MhKA Enterprise LLC

Jun 11, 2024  on Shopify

Jumelles.com

Jun 10, 2024  on Shopify

La présentation a été claire et m'a fait découvrir certaines fonctionnalités que j'ignorais.

Kingsmen Premium

Jun 10, 2024  on Shopify

After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.

Aquaria Pet

Jun 06, 2024  on Shopify

Easy to install and provides a ton of data at your fingertips.

Kaleilehua Designs

Jun 03, 2024  on Shopify

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me. I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more

OpenSky Outdoor Deals

Jun 03, 2024  on Shopify

Lucky Orange app helps me understand our customers' behaviors and what they do on my site.

Classy Comfort

May 28, 2024  on Shopify

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

FOXBOXX

May 28, 2024  on Shopify

Der Einstieg ist sehr einfach und man wird gut geführt. Das simple Handling ist ein großes Plus. Auch installation usw. ist super einfach! Lob dafür! Für eine vollumfassende Auswertung liegen mir noch zu wenige Daten vor, aber ich bin sehr positiv angetan vom Look. Sehr viel besser als Konkurrenzprodukte! Danke und lieben Gruß

Zip2Tax LLC

May 23, 2024  on Shopify

This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.

Postique

Apr 26, 2024  on Shopify

Lucky Orange provides great tools to understand customer behavior! It's great to be able to watch website visitor recordings, to make sure everything is working properly on your website :)

Fnac KSA

Apr 25, 2024  on Shopify

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Artículos de oficina y papelería | Papira.com.mx

Apr 23, 2024  on Shopify

Excelente servicio al cliente y muy útil la herramienta para buscar mejorar la tasa de conversión.

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