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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,472)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Good Deals

Jul 02, 2024  on Shopify

I have a great experience using the app but I think I still need more time do fully decide.

Madame Beautés

Jul 01, 2024  on Shopify

Great applciation and great experience

Nayestones

Jul 01, 2024  on Shopify

Always a pleasure to work with these guys! Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.

Butter & Lye

Jul 01, 2024  on Shopify

Great customer service. Invaluable data gathered that will help take my business to the next level.

Zwerghelden

Jun 30, 2024  on Shopify

Alles super

Jo's Pet Deal's

Jun 30, 2024  on Shopify

Lucky orange is great, very easy to use. They are always there to help if needed.

Elegant Emulations

Jun 29, 2024  on Shopify

The app is excellent but I have not yet experienced it's full potential as I am just starting and there is no real traffic yet on the site. But I would like to continue with it going ahead.

Electric Melody Store

Jun 27, 2024  on Shopify

Very good

Happy Pup Haven

Jun 26, 2024  on Shopify

This app is amazing, from the dashboard showing how many users are online to new and returning users. The Visitors tab, which tells you more details about users, how many pages they scrolled, and how much time they spent on your store, also tells you the source from which they came.

Lunya

Jun 24, 2024  on Shopify

Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.

Tiny Cubs

Jun 19, 2024  on Shopify

Had some support about my account and they have been brilliant very happy with the service

SIC Lifestyle

Jun 19, 2024  on Shopify

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

Hydro-Max Jetter

Jun 18, 2024  on Shopify

This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team

Sipsy Vessel Co

Jun 18, 2024  on Shopify

Great app. Easy to use and informative.

TITLE Boxing

Jun 17, 2024  on Shopify

Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!

HYPEACH

Jun 17, 2024  on Shopify

Emilia was extremely helpful and gave an excellent overview of different unique features in Lucky Orange that I found to be extremely useful for using into the future. Really excited to continue to use Lucky Orange to better the customer journey!

Active Aussie

Jun 16, 2024  on Shopify

Awadan

Jun 16, 2024  on Shopify

Otima experiencia

Lowcountry Littles

Jun 13, 2024  on Shopify

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

American Technology Products DBA Server Disk Drives

Jun 12, 2024  on Shopify

Great App and Great Support. Thank you.

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