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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (798)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Just Grapes

Oct 19, 2024  on Shopify

It's the easiest app I have ever used!!! And the features are super useful!

PeTRa'S ACCESSORIES

Oct 15, 2024  on Shopify

The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!

Marah Kids

Oct 15, 2024  on Shopify

Great for understanding important details about your website, communication and demo from Emilia was outstanding and very in depth and helpful. A must have for your store.

QRoses

Oct 14, 2024  on Shopify

Mashii

Oct 13, 2024  on Shopify

Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.

Club Muntaner

Oct 13, 2024  on Shopify

Highly recommended to get a clear insight into performance.

Beyond Shred

Oct 11, 2024  on Shopify

Great app! gives highly valuable insight into customer behavior and helps you analyze issues with the store and helps you make improvements.

Aetās

Oct 11, 2024  on Shopify

Other than the heatmaps, which was what I was looking for, I found the recorded session of the customer's journey throughout the site very insightful. Also, there are features such as pop-up announcements and surveys which are very neat additions and you won't have to juggle around multiple apps. The interface is very intuitive and easy to use. I love their camouflage nick name of the visitors. Definitely recommend this app to those who are looking for functions like heatmap plus many more.

Gul Fatima

Oct 11, 2024  on Shopify

good better i am happy performance

Threads & Brawls

Oct 11, 2024  on Shopify

For everyone . I had an excellent onboarding call with Jordan! He was incredibly knowledgeable and took the time to walk me through the app's features, making sure I understood everything. Jordan's friendly demeanor and patience made the process smooth and enjoyable. The app itself is user-friendly and has some fantastic features that I can't wait to explore further. I feel confident and excited to start using it, all thanks to Jordan's exceptional support. Highly recommend this service!

heavenly.wtf

Oct 10, 2024  on Shopify

Is very helpful for seeing issues w my site and what items customers are viewing

Sensiel Health & Performance

Oct 09, 2024  on Shopify

Does what it promises very well. I will for sure re-enable it as soon as my eshop scales up. Using the recordings I have learned a lot about how hard earned visitors interacted with my shop. Looking forward to keep using Lucky Orange in the near future.

Aspalini

Oct 09, 2024  on Shopify

great application a love itttt

Pet Modesti

Oct 09, 2024  on Shopify

Enkel att använda, kul och bra att kunna se vad besökare klickar på i shoppen.

Trendy Kid

Oct 08, 2024  on Shopify

Very helpful

SimplyRealCheap

Oct 08, 2024  on Shopify

Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app

SoftBliss Earplugs

Oct 07, 2024  on Shopify

Good customer service and interface is user friendly

Tiny Kidos

Oct 07, 2024  on Shopify

I recently had a Zoom call with Jordan, and it was a game-changer for me as a store owner. He took the time to explain how to use the Lucky Orange app in detail, which opened my eyes to its incredible capabilities. After our call, I realized just how essential Lucky Orange is for anyone running an online store. It provides valuable insights into daily activity, allowing you to understand customer behavior and optimize your store effectively. The app is incredibly user-friendly, making it easy for even new store owners to navigate. Plus, it's affordable, which is a huge bonus for those just starting out. I highly recommend Lucky Orange to every new store owner. It helps you reach your goals more quickly and smarter, giving you the tools you need to succeed in the competitive online marketplace. Don't miss out on this fantastic resource!

AmorGlam

Oct 06, 2024  on Shopify

very informative and good for our website to understand the analytics

dfrnt Coffee

Oct 06, 2024  on Shopify

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far. Very detailed reviews and you can select the most important ones (checkout, added to cart). Also the heatmap is a must. I recommend it for any shopify store.

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