Reviews: Lucky Orange Heatmaps & Replay

Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,472)

Overall rating

4.7

5

316
4

27
3

1
2

1
1

7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
User-friendly interface that simplifies data interpretation even for beginners.
Exceptional customer support and helpful onboarding calls.
Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
Effective in identifying problem areas and improving conversion rates.

Common Concerns

Technical issues such as incomplete tracking and occasional glitches.
Lack of compensation for data loss issues reported by some users.
Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

CDN Solar

Jul 25, 2024 on Shopify

We use this app daily for our online solar store, CDN Solar www.cdnsolar.ca This is a must-have for analyzing website activity! Justin from the support team answered our questions right away and has been incredibly helpful. Highly recommend it!

ManaTéChai

Jul 25, 2024 on Shopify

Love it !

down etc

Jul 23, 2024 on Shopify

so far, so great! really simple integration and onboarding. Justin was super accessible and helpful right away.

Hannah and Henry

Jul 22, 2024 on Shopify

Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.

SpeedArtDesigns

Jul 21, 2024 on Shopify

Sehr guter Support, dieser antwortet schnell und präzise und überprüft nebenbei auch gleich die webseite etc. die app ist auch meine lieblingsapp in diesem bereich und sehr empfehlenswert!

dome BEAUTY

Jul 17, 2024 on Shopify

Provides great data!

wellskino

Jul 17, 2024 on Shopify

Love the communication, response time and overall service experience. Got invaluable data about my website. Just need to analyze it :)

StarsKing Technology

Jul 11, 2024 on Shopify

great app that helps you analyze your customers issues with you online web store

Outlap.com.au

Jul 10, 2024 on Shopify

Lucky Orange is great, helps to see what customers are looking at, clicking on and where we can improve our site. Highly recommended

Booklovers Boutique

Jul 10, 2024 on Shopify

funciona relativamente bem

Inspired Nutrition

Jul 10, 2024 on Shopify

We recently migrated from BigCommerce to Shopify, and we applied what we learned about our customer's behavior on BC to our Shopify store design. Our developers appreciated we had the app in place, and I think it made our page design process easier. Well worth connecting this app to learn more about your customer behavior, and we will continue to use as we review the design changes on our store site.

Cool Gear Pro

Jul 09, 2024 on Shopify

Great tool for identifying customer experience bottlenecks. The recorded sessions are super helpful! Was able to improve my product page based on feedback.

ANCEL

Jul 09, 2024 on Shopify

it works perfectly, I love it

ARTMARTIAL

Jul 09, 2024 on Shopify

Really enlightening insights, very easy to install and navigate. Also, a great help to get a call to discuss additional functionality.

Karen Pearse Home

Jul 07, 2024 on Shopify

Mamma Mia's Closet

Jul 06, 2024 on Shopify

All I can say is WOW! I love watching the customers' journeys and seeing what products are most looked at.

PerthCoffeeExchange

Jul 06, 2024 on Shopify

Thanks to Lucky Orange and Emilia, we have a much clearer picture of how to optimize our website for conversions. The platform is intuitive, and the data it provides is incredibly valuable for understanding user behavior.

Binah

Jul 06, 2024 on Shopify

Recien comienzo a usarla pero me parece muy valiosa y completa la informacion que brinda de los usuarios!

Elevation Health Ultraplex

Jul 03, 2024 on Shopify

Aquatell Canada

Jul 02, 2024 on Shopify

First day in and I'm impressed. Interface is intuitive and lovely, and the support is great. Most importantly, it does exactly what we were hoping it would and more. I can't help smiling watching real customer sessions - so cool!