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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,472)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Serena Sparkles

Aug 19, 2024  on Shopify

Emilia was really helpful and explained every aspect of this app. It gives in depth analysis about traffic.

Educational Toys

Aug 18, 2024  on Shopify

Not started using this properly yet, but after an onboarding call with Emilia I am excited to get started.... Hopefully Lucky orange will help me get to the bottom of my conversion challenges.

Noha Tel Aviv

Aug 15, 2024  on Shopify

Brook Evans

Aug 14, 2024  on Shopify

Easy to install and set up and gave me some unique takeaways based on what users are doing on my site. A must-have for all websites.

Elevate

Aug 14, 2024  on Shopify

Thank you for the smooth and easy onboarding. I had an onboarding call with Emilia, who answered my questions and helped explain the app's functionality. Thank you for providing a great app. So far, so good.

MIZIZI

Aug 13, 2024  on Shopify

Been really impressed with them and it's been a game-changer for our website. I love how I can see exactly how visitors interact with our pages every day and it's helped us spot little issues we never noticed before, and fixing them has boosted our conversions.The customer support team deserves a shout-out too - they're always quick to respond and super helpful. It's been worth every penny for us.

Naturalista Swimwear

Aug 13, 2024  on Shopify

Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!

En Gold

Aug 12, 2024  on Shopify

Lucky Orange has given us some excellent insights on our newly launched US-based site. It was very quick and easy to set up and it immediately helped us to identify an issue with bots exploiting our Google ads. We literally spend hours on Lucky Orange using it to help identify what our customers are interested in and where the pain points are. We love it!

LAPOINTE

Aug 12, 2024  on Shopify

Emilia was super helpful in guiding us on which package would be right for our brand and was super helpful in the app installation process!

Geardoor

Aug 08, 2024  on Shopify

Amazing tool!

Flexmart

Aug 06, 2024  on Shopify

Amazing & Must Have app for all stores!!

Drops Mexico.co

Aug 06, 2024  on Shopify

Me encanta esta herramienta porque podemos conocer el comportamiento de los usuarios cuando navegan el sitio y así saber si el flujo de compra es fácil o si se están atorando con algo pero además me encanta el feature de surveys porque podemos saber más de lo que el cliente necesita y con el mínimo esfuerzo !

Sweatfully

Aug 05, 2024  on Shopify

I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes. Lucky Orange allows me to understand the pains and weaknesses in my website. Its new AI feature is also great! Customer service is super responsive and effective at solving my problems. Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.

EXOvault

Aug 05, 2024  on Shopify

Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!

Twój Breloczek

Aug 04, 2024  on Shopify

Good app to understand your website weaknesses at the begging of your ecom way ;)

Eyelash Emporium

Aug 04, 2024  on Shopify

Fantastic customer service team. App is quick to setup and really helps you get to grips with your customers!

Art By Francis

Aug 03, 2024  on Shopify

So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.

Grow my Green

Jul 30, 2024  on Shopify

I scheduled an onboarding call and was helped by Emilia. She was very helpful, friendly, and answered all my questions thoroughly. I was able to set up and measure my website funnel, heat maps, scroll maps, and surveys. Unfortunately, the tool is limited if you don't have Shopify Plus which allows you to track checkout page user interactions.

Author Valerie Pepper

Jul 27, 2024  on Shopify

Great insights into my customers' behavior!

TheBestD8

Jul 27, 2024  on Shopify

The Experience has been great, i've been able to follow my clients on my page and been able to tell where dead spots or boring information is, without Lucky orange I wouldn't have.

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