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Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps &amp; Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps &amp; Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

Reviews (1,472)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Kennedy Galleries

Sep 08, 2024  on Shopify

We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.

Cobb México

Sep 06, 2024  on Shopify

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

SkinGlowUp✨Microneedling Onlineshop

Sep 05, 2024  on Shopify

Lucky Orange hilft definitiv, das Nutzerverhalten zu verstehen und den Onlineshop basierend darauf zu optimieren. Das Dashboard ist übersichtlich. Einzig die begrenzte Anzahl der getrackten Sitzungen pro Monat finde ich ein bisschen ärgerlich.

RoyalRoofTopTent

Sep 04, 2024  on Shopify

Helpful and informative app

Lumoriak

Sep 04, 2024  on Shopify

Emilia was so helpful and fast!!

SAINTEÓ

Sep 04, 2024  on Shopify

Lucky Orange is by far one of the greatest apps I have used for my business. It has helped me recognize vulnerabilities in my conversion optimization to increase sales overall. I feel few apps on Shopify are worth the money, but Lucky Orange is by far the best. If you're sales are suffering and you don't know why, Lucky Orange will tell you. The recordings are amazing and do not slow your store down. 10/10 recommend for any e-commerce business.

BabiesGrove

Sep 03, 2024  on Shopify

Amazing it is so useful

BossMonsta

Sep 01, 2024  on Shopify

BEWARE. Don't hit your limit, any data on your account is inaccessible (including history) making the app useless. Reached out to customer service and was ignored. There's a no refund policy, so once the transaction goes through, your money is gone. Since I hit the limit in a day (not realizing anything and everything is counted towards the sessions), I have literally a day each month to see my data and then it's gone. Trapped for a year in this scenario. The bad experience does not incentivize me to upgrade, as I don't want to give them anymore of my money. It's not worth it.

KESSEL RUN Hair & Collectibles

Aug 31, 2024  on Shopify

This is a great app for anyone to use. Helps me with my business.

Dream Euphoria Store

Aug 31, 2024  on Shopify

"Lucky Orange has been a fantastic addition to my Shopify store! The app provides deep insights into customer behavior, helping me optimize my site for better conversions. The fact that it's free makes it even better. Huge shoutout to Emilia from their support team—she was super responsive and provided exceptional help today. Highly recommend this app for anyone looking to improve their store's performance!"

SilkRoll

Aug 27, 2024  on Shopify

This is one of the best on site analytics tools I've come across. Tons of useful features that you'd usually have to download multiple tools to get from, plus super user friendly interface. It is the must have analytics tool for Shopify store owners!

vineas.shop

Aug 27, 2024  on Shopify

Nützliches Tool, sehr übersichtlich und sehr funktionell. Man hat alles auf einen Blick was die Besucher auf deinem Webshop genau machen. Dadurch gewinnt man wertvolle Informationen über das Kundenverhalten und kann dann seinen Shop entsprechend optimieren. Genial!

Glamfinity

Aug 26, 2024  on Shopify

This app is great for in depth information that is crucial for the growth of my webshop. Customer service is also on point, even a boarding call is available to get you started off on the right track. Thanks guys!

Easy Breezy Porch Swings

Aug 26, 2024  on Shopify

I love the features of this app. It gives me a richer understanding the user experience that I can't get looking at my Google Ads data. And the customer service is AMAZING!

Oralia

Aug 26, 2024  on Shopify

très pro et gentil, ils m'ont très bien accompagner.

Squid Sports

Aug 25, 2024  on Shopify

I highly recommend Lucky Orange. After I installed, I immediately saw the customer drop of areas on my site and we are able to identify the issues. Lucky Orange has great tools to analyze the customer journey and showing us how to improve our conversion. There customer service is great and our onboarding call was super helpful and educating! Highly recommend!

Badstugutta

Aug 23, 2024  on Shopify

Very good

EKÓ BOTANICALS

Aug 21, 2024  on Shopify

Flowers

Aug 20, 2024  on Shopify

Works perfectly, essential in your store to track and see sessions for improving data collecting, best app of this kind for sure, analysis tools are just awesome like heatmaps ecc... totally worth the money.

Serena Sparkles

Aug 19, 2024  on Shopify

Emilia was really helpful and explained every aspect of this app. It gives in depth analysis about traffic.

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